Senior Creative Account Manager

We are looking for a dynamic and detail-focused Creative Account Manager to become an integral part of our team. In this key position, you will act as the crucial link between our clients and our creative team, ensuring seamless project execution and ultimate client satisfaction. The Creative Account Manager will handle client accounts, manage project timelines, and collaborate with various departments to deliver exceptional creative solutions that align with client goals and expectations. This position demands a combination of excellent communication, project management, and analytical skills, as well as a deep passion for creativity and innovation. As a Creative Account Manager, you'll oversee the entire lifecycle of creative projects, from estimation to final delivery, working closely with the project team to ensure that outcomes are timely and within budget. You will leverage your comprehensive understanding of both the client's business needs and creative goals, while also meeting ITG’s commercial and quality standards.

Key Responsibilities:

• Client Relationship Management: Maintain and nurture relationships with clients, acting as the primary point of contact for all account-related inquiries and communications.
• Project Coordination: Manage the end-to-end process of creative projects, from briefing to delivery, ensuring they are completed on time, within budget, and to the client's satisfaction.
• Collaborative Planning: Work closely with clients to understand their business goals, and collaborate with the creative team to develop strategies and solutions that align with these objectives.
• Feedback Facilitation: Act as the liaison for feedback between clients and the creative team, ensuring that revisions and requests are clearly communicated and efficiently addressed.
• Reporting and Analysis: Monitor and report on the progress of projects, including timelines, budgets, and client feedback, to internal stakeholders.
• Team Support: Support the Creative Account Director in day-to-day account management tasks and contribute to the development of client presentations and proposals.
• Issue Resolution: Proactively identify and resolve issues that may impact project quality or delivery, ensuring client expectations are managed and met.
• Market Awareness: Stay informed about industry trends, client industries, and competitive landscapes to provide informed recommendations and insights.

A minimum of 3 years of experience in account management, preferably within a creative, advertising, or marketing agency. Proven ability to manage multiple client accounts and projects in a fast-paced environment. Strong understanding of the creative process and how to effectively communicate client needs to creative teams. Ability to develop and maintain collaborative relationships with peers and colleagues across the organisation, as well as internal teams and client category/campaign managers. Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. Ability to work with and influence peers and senior management. Excellent communication, negotiation, and presentation skills. Detail-oriented with strong organizational and project management abilities. Ability to think strategically and creatively, with a problem-solving mindset. Proficient in Keynote, Microsoft Office Suite and familiar with project management software.

On top of a competitive salary, you can expect a whole load of perks: 25 days’ holiday + bank holidays – we understand the importance of you getting some down time. Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme – helping you save towards your retirement home in the sun! Corporate Medical Cash Plan – claim back the cost of your medical treatments. Smart Working Options – spend up to 40% of your working week from home. So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy. Cycle to Work Scheme – save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus. Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process! Referral scheme – know the perfect person to join the team? You could bag £1,500 for putting a good word in. Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.