Account Manager (12-Month Fixed Term Contract)

This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S account. The Account Manager works directly with the M&S marketing team and is responsible for keeping all campaigns within budget and on time. The role exists in support of the Account Director for each business unit area and focuses on verification, accuracy and completeness of all artwork running through our bespoke approval system Media Centre. This role requires commitment, resilience and a keen focus on project management.

Key Responsibilities:

• Receiving briefs from the Account Director or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time.
• Leading pre-production meetings for your business unit per campaign (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief.
• Maintaining a great relationship with ITG Artwork Production Team and flagging urgent or large campaigns in advance, giving them realistic deadlines.
• Briefing final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods.
• Accurately managing information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material via our tech systems, RULE & Media Centre.
• Ensuring that printers have been engaged each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork.
• Keeping M&S cost trackers for POS up to date, and costs communicated regularly with ITG Account Director, M&S Planning Managers and M&S marketing.
• Raising Purchase Orders in good time in advance of the file to print date and flagging any issues in advance with the M&S team.
• Maintaining critical path dates on Monday.com production board, liaising with M&S Planning managers & Creative SAM who are managing the creative project from brief to implementation.
• Sending out reminder emails for key dates to M&S Marketing POS team and ITG Marketing execs.
• Ensuring WIP report showing all live jobs from media centre is sent each morning and job status report is shared each Friday with client, including any status updates which need to be shared.

Benefits:

• Work from home
• 25 Days Holidays + Bank Holidays
• Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority.
• Tech: Our cutting-edge technology empowers people to be their creative best.
• Discounts: Save money with some of the biggest brands around.
• Enhanced Sick Pay: For when you’re not quite feeling yourself.
• Health Insurance
• Referral Programme
• Welcome Packs

Qualifications:

• Excellent stakeholder management skills, with the ability to build relationships across clients, internal teams and external suppliers.
• Knowledge of print production, artwork workflows, POS marketing materials or retail marketing campaigns would be advantageous.
• Experience working within a fast-paced marketing, retail, agency or production environment.
• Experience managing budgets, cost trackers, purchase orders and campaign expenditure.
• Proficient in Microsoft Office, particularly Excel, Outlook and PowerPoint.
• Strong project management skills with the ability to manage multiple campaigns, deadlines and priorities simultaneously.
• Previous experience in an Account Management, Project Management, Marketing Operations or Production role.
• Highly organised with exceptional attention to detail and accuracy.
• Strong commercial awareness and ability to work within agreed budgets and deadlines.
• Comfortable working with workflow management, approval and project management systems.