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- Tasks: Lead digital projects from start to finish, ensuring timely delivery and client satisfaction.
- Company: Join ITG, a leading age-inclusive jobs board focused on empowering diverse talent.
- Benefits: Enjoy 25 days holiday, smart working options, and a range of wellness perks.
- Why this job: Be part of a dynamic team that values diversity and fosters strong client relationships.
- Qualifications: Proven project management skills and exceptional communication abilities are essential.
- Other info: Participate in community groups and enjoy a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're on the hunt for an energetic and well-organised Senior Digital Account Manager to join our team. We need someone who thinks digitally first, has strong project management skills, and can juggle complex relationships across various channels. As a Senior Digital Account Manager, you'll be in charge of entire digital projects from start to finish. You'll make sure everything is delivered on time while keeping a close eye on client communication and management. You'll need to understand digital processes and client management, and be fully committed to making every project a success. You'll be the one delivering top-notch service to our clients, ensuring everything is right the first time and aligns with client contracts and ITG's KPIs. Plus, you'll be improving our ways of working and processes to boost team efficiency and provide excellent customer service.
Key Responsibilities:
- Project Oversight: Manage the entire project lifecycle, ensuring completeness and timely delivery of briefs using platforms like Storyteq.
- Client Management: Foster strong relationships with clients, acting as the main liaison between the client, creative teams, and brief owners.
- Cross-Departmental Collaboration: Work closely with various departments to ensure seamless project execution.
- Budget Management: Handle budget estimations and management, driving profit and efficiency, and reporting savings monthly.
- Time Awareness: Collaborate with production and traffic management teams to align client expectations with organisational capabilities.
- Stakeholder Engagement: Establish and maintain positive relationships with key stakeholders, understanding the client's strategy for optimal delivery.
- Process Adherence: Ensure adherence to best practices and processes for quality-first, timely project delivery.
- Reporting and Communication: Assist in crafting monthly performance reports for clients and senior ITG teams.
Requirements:
- A service-oriented mindset with proven customer management skills.
- Exceptional project management and organisational abilities in a dynamic environment.
- Strong problem-solving skills, especially under pressure.
- Excellent communication skills - written, oral, and interpersonal.
- High numeracy and strong commercial awareness.
Benefits:
- 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
- Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme - helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan - claim back the cost of your medical treatments.
- Smart Working Options - spend up to 40% of your working week from home.
- So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
- Cycle to Work Scheme - save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with £250 bonus.
- Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
- Referral scheme - know the perfect person to join the team? You could bag £1,500 for putting a good word in.
- Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.
We Value Diversity: We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Senior Digital Account Manager employer: Inspired Thinking Group (ITG)
Contact Detail:
Inspired Thinking Group (ITG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Account Manager
✨Tip Number 1
Familiarise yourself with digital project management tools like Storyteq, as this will be crucial for managing the entire project lifecycle. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your ability to build strong client relationships by preparing examples of how you've successfully managed client expectations in previous roles. This will highlight your service-oriented mindset and customer management skills.
✨Tip Number 3
Emphasise your experience in cross-departmental collaboration. Be ready to discuss specific instances where you worked with different teams to ensure seamless project execution, as this is a key responsibility of the role.
✨Tip Number 4
Prepare to talk about your approach to budget management and how you've driven profit and efficiency in past projects. Having concrete examples will demonstrate your strong commercial awareness and high numeracy skills.
We think you need these skills to ace Senior Digital Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital account management and project oversight. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of digital processes and client management. Mention specific examples of how you've successfully managed projects and fostered client relationships in the past.
Showcase Your Skills: In your application, emphasise your project management skills, problem-solving abilities, and communication strengths. Provide concrete examples of how you've navigated complex relationships and delivered successful outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Inspired Thinking Group (ITG)
✨Showcase Your Project Management Skills
As a Senior Digital Account Manager, you'll need to demonstrate your exceptional project management abilities. Prepare examples of past projects where you successfully managed timelines, budgets, and client expectations. Highlight how you ensured timely delivery and maintained quality throughout the project lifecycle.
✨Emphasise Client Relationship Management
Strong client relationships are crucial for this role. Be ready to discuss how you've fostered positive relationships with clients in previous positions. Share specific instances where your communication skills helped resolve issues or enhance client satisfaction.
✨Demonstrate Cross-Departmental Collaboration
This position requires working closely with various departments. Prepare to talk about your experience collaborating with different teams to achieve project goals. Highlight any tools or methods you used to ensure seamless communication and execution across departments.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills, especially under pressure. Think of examples where you encountered challenges in a project and how you navigated them. Show that you can think on your feet and come up with effective solutions quickly.
