At a Glance
- Tasks: Manage client relationships and oversee print projects in a fast-paced environment.
- Company: Dynamic company focused on customer service and innovative solutions.
- Benefits: 25 days holiday, wellbeing days, smart working options, and employee awards.
- Other info: Diversity is valued, with community groups for connection and support.
- Why this job: Join a supportive team and make a real impact in client-facing roles.
- Qualifications: Experience in print management and strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
You're customer-focused, proactive, self-motivated and used to working in a fast-paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you're working with your clients. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client's marketing team and being an Account Manager delivering the best to your client.
Key Responsibilities:
- Efficiently manage data, artwork, and print briefs using our cutting-edge technology
- Validating information supplied by the client to ensure accuracy of briefing
- Lead and attend both client and internal project meetings
- Oversee client and supplier critical paths, ensuring smooth project execution
- Manage our print and artwork solutions, RFQs, CPA's and supplier and studio liaison
- Stay on top of Work In Progress (WIP) management, ensuring timely project progression
- Handle invoicing and month-end tasks efficiently
- Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships
- Provide support on content and production work within the team
- Conduct site visits for quality control of POS deliveries
- Attend press passes/QC sessions at print partners as required
- Be first port of call to wider team for production support
- Provide cover for AD during annual leave
Requirements:
- First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything
- You won't be micro-managed here. It is essential that you can prioritise workload effectively, managing multiple projects in a fast-paced environment
- Able to build strong relationships with clients, colleagues and suppliers
- Demonstrated experience in print manufacturing / managing print projects
- Remain calm and confident when handling challenging situations
- Able to think of innovative solutions for your client
- A true team player with a positive and collaborative approach
- Methodical and extremely organised - great attention to detail
- Proficient in Excel - this is a busy account, using multiple systems to increase efficiency and working with large spreadsheets, being able to keep on top of multiple projects comes second nature to you
- You hold a full driving licence
Benefits:
- 25 days' holiday + bank holidays
- Annual Wellbeing Day
- Pension Scheme
- Corporate Medical Cash Plan
- Smart Working Options
- Employee Assistance Programme
- Cycle to Work Scheme
- Monthly Employee Awards
- Raising money for charity including a paid Volunteer Day
- Referral scheme
- Wellbeing Programme
- Enhanced Family Friendly Leave
We Value Diversity:
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Senior Account Manager in London employer: Inspired Thinking Group (ITG)
Inspired Thinking Group (ITG) is an excellent employer that fosters a dynamic and collaborative work culture, perfect for creative minds looking to thrive in a remote-friendly environment. With a strong emphasis on employee growth and development, ITG offers unique opportunities to lead innovative projects while ensuring a healthy work-life balance. Join us to be part of a team that values quality and creativity, making a meaningful impact in the world of design.
Contact Details:
Inspired Thinking Group (ITG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills in customer service and project management can shine through. Practice common interview questions and be ready to share examples of how you've tackled challenges in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and gives you another chance to highlight why you're the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from our site. It helps us keep track of candidates and ensures you’re considered for all the amazing opportunities we have available.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your proactive approach.
Demonstrate Project Management Skills:Since this role involves juggling multiple projects, it's crucial to illustrate your project management experience. We love seeing how you’ve effectively prioritised tasks and managed deadlines in a fast-paced environment.
Attention to Detail is Key:We’re all about precision here at StudySmarter! Make sure your application is free from typos and errors. Use clear, concise language to convey your experience, especially when discussing print production processes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Inspired Thinking Group (ITG)
✨Know Your Client Inside Out
Before the interview, research the company and its clients thoroughly. Understand their needs, challenges, and how your role as a Senior Account Manager can add value. This will help you demonstrate your customer-focused approach and show that you're proactive in understanding client dynamics.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed multiple projects under tight deadlines. Highlight your attention to detail and how you’ve used technology to streamline processes. This will illustrate your ability to thrive in a fast-paced environment.
✨Prepare for Challenging Situations
Think of a few challenging scenarios you've faced in previous roles and how you handled them. Be prepared to explain your thought process and the innovative solutions you implemented. This will showcase your calmness and confidence when dealing with difficult situations.
✨Demonstrate Team Spirit
Since being a team player is crucial, share examples of how you've collaborated with colleagues and clients to achieve common goals. Emphasise your positive and collaborative approach, which aligns with the company's values and culture.
