Creative Account Manager in London

As a Creative Account Manager for Whitbread’s Branded Restaurants account, you will be responsible for delivering exceptional creative services that meet both the client’s contractual requirements and ITG’s internal KPIs. You’ll act as the key liaison between the client and cross‑functional internal teams, ensuring all marketing campaigns are delivered on time, on brand, and to the highest creative standard. With a strong focus on accuracy, process, and relationship management, you will help drive campaign success and ensure an outstanding client experience at every touchpoint.

Key Responsibilities

• Key role within the Whitbread F&B account team.
• Deliver best‑in‑class client service with a focus on responsiveness, accuracy, and professionalism.
• Manage end‑to‑end campaign delivery for creative services, from creative brief through to final master asset.
• Maintain excellent client relationships, acting as a trusted advisor and daily point of contact.
• Ensure strict adherence to internal/client SLAs, processes, and quality standards.
• Manage multiple, fast‑paced projects simultaneously across creative, photography, and artwork.
• Own the financial management of your account: invoicing, tracking spend and chasing POs.
• Work collaboratively with cross‑functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
• Work closely with the Creative Account Director to escape concerns and ensure alignment across campaigns with other creative SAMs/AMs.
• Continuously seek out efficiencies and process improvements to support smarter ways of working.
• Maintain accurate documentation via workflow tools such as Monday.com, Canopy, Synergist and Media Centre.

Qualifications and Experience

• You’re passionate about customer service and have proven account and project management experience in a creative or marketing environment.
• Experience in creative, artwork, photography, and an awareness of print and POS production.
• You’ll have an ability to not just take briefs, but challenge them when necessary, understanding the why behind the request.
• You will be able to give clear, actionable feedback to creative and studio teams, bridging the gap between the client and the creative team.
• Super‑organised with strong prioritisation and time‑management skills.
• You’re an effective problem solver, especially under pressure and in client‑facing situations.
• You can anticipate blockers before they become issues (e.g., delayed photography, unclear menu copy, late PO approvals).
• Can demonstrate commercial acumen and attention to detail in managing budgets and project scopes.
• You need to have fabulous communication and interpersonal skills, with the ability to build rapport at all levels.
• Represent ITG in a confident, knowledgeable, and solutions‑focused way at all times.
• Can demonstrate you are agile, adaptable, and comfortable working in a fast‑paced, changeable environment.
• A natural team player who thrives in a collaborative setting.
• Proficient in Excel and workflow platforms (e.g. Media Centre, Monday.com).
• Previous experience in the hospitality or restaurant sector and knowledge of menu/POS marketing is highly desirable.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards – Employee of the Month programme with £250 bonus.
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.