Senior Account Manager in Croydon

You’re customer-focused, proactive, self‑motivated and used to working in a fast‑paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you’re working with your clients. You thrive in a fully client‑facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client.

Key Responsibilities

• Efficiently manage data, artwork, and print briefs using our cutting‑edge technology.
• Validating information supplied by the client to ensure accuracy of briefing.
• Lead and attend both client and internal project meetings.
• Oversee client and supplier critical paths, ensuring smooth project execution.
• Manage our print and artwork solutions, RFQs, CPA’s and supplier and studio liaison.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month‑end tasks efficiently.
• Address client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships.
• Provide support on content and production work within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Stock Management.
• Be first port of call to wider team for production support.
• Provide cover for AD during annual leave.

First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything. You won’t be micro‑managed here. It is essential that you can prioritise workload effectively, managing multiple projects in a fast‑paced environment. Able to build strong relationships with clients, colleagues and suppliers. Demonstrated experience in print manufacturing / managing print projects. Remain calm and confident when handling challenging situations. Able to think of innovative solutions for your client. A true team player with a positive and collaborative approach. Methodical and extremely organised – great attention to detail. Proficient in Excel – this is a busy account, using multiple systems to increase efficiency and working with large spreadsheets, being able to keep on top of multiple projects comes second nature to you. You hold a full driving licence.

Work’s a treat! On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus.
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other.

What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.