Remote Junior Account Manager in Bolton

As a Junior Account Manager, you will oversee multiple eCRM campaigns for our Dutch client VodafoneZiggo and help them deliver amazing email communications to their customer base.

This role is being offered on an initial 6-month fixed term contract and requires spoken & written fluency in Dutch (or Flemish) and English.

This job will involve working closely with multiple client stakeholders to extract detailed requirements about email marketing campaigns and confidently briefing internal departments through a workflow management process. You will manage and deliver dynamic email campaigns and one-off requests through all stages of the process from briefing, testing and deployment. You will also need to support the Account Manager and Director with management of tracking all activities against the client's budget. You'll thrive on transforming challenges into opportunities and providing great customer service. Communication is key as you'll be working with multiple client stakeholders, ITG's data team, email developers and a wider deployment team. Your satisfaction will come from coordinating this activity to completion, running successful campaigns.

Responsibilities

• Being in contact with our client (e.g., to discuss upcoming campaigns, receive briefings, and to request approval for the created e‑mails)
• Briefing e‑mail marketing campaigns to our internal teams and testing the outcome
• Planning email marketing campaigns with all internal teams
• Working together with all internal stakeholders
• Campaign reporting and recommendations
• Working as efficiently as possible

Qualifications

• Fluent in Dutch and English (Flemish is also fine)
• Customer‑centric; completes briefs right the first time, on time, every time
• Can manage own workload efficiently, not micro‑managed, delivering quality with speed
• Perform well under pressure; manages multiple campaigns simultaneously, earning priority decisions efficiently
• Attention to detail and not afraid to speak up if something does not meet quality level
• Experience in a digital marketing environment, having worked on email marketing campaigns through an ESP, ideally in an agency environment but client‑side experience acceptable

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards – Employee of the Month programme with £250 bonus
• Raising money for charity (including a paid Volunteer Day) – we're all about giving back and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG has a number of community groups available to employees and exist to offer a safe space for like‑minded colleagues, with shared interests to connect, socialize and check in with each other.