Digital Account Manager in Birmingham

ITG is looking for a talented Digital Account Manager to take on the responsibility of managing enterprise-level projects for a large automotive brand. The Role Account Managers provide liaison between ITG and the client, capturing requirements, managing budgets and facilitating delivery of enterprise-level projects. It is the role of the Digital Account Manager to understand the client's business and the challenges they face in order to represent them within the agency. They are accountable for the management and technical delivery of multiple cross-channel strategic projects. They are responsible for establishing and maintaining relationships with key stakeholders on accounts, and ensuring the requirements, objectives and expectations of clients are met at all times. Reporting to an Account Director, this is a key role in our digital account handling team.

Responsibilities and Duties

• Provide management and leadership to multiple client contacts and projects, working with autonomy where appropriate.
• Take and understand initial client requirements and feed these into delivery teams for estimation, working with technical leads and specialists where required.
• Work closely with key client stakeholders to ensure projects are delivered on schedule, within budget, and to agreed expectations.
• Raise any risks and implications for assigned workstreams during regular cadence meetings.
• Maintain strong alignment with internal delivery teams, enabling detailed reporting on sprint delivery and progress.
• Demonstrate a competent understanding of the digital functionality being delivered.
• Work with technical teams to advise clients on technical solutions and third-party integrations.
• Challenge internal teams in line with client expectations and objectives, ensuring full requirements are met.
• Understand and help remove project blockers requiring liaison with client departments or third parties.
• Escalate project issues to the Account Director and Business Unit Director where appropriate.
• Produce detailed reporting across all projects, including written documentation, client presentations and regular status reports.
• Create statements of work based on development estimates and manage approval processes internally and with the client.
• Support the identification of new business opportunities across retained and non-retained work.
• Help drive client strategy and advise on how to achieve business objectives through the use of appropriate technologies.

About You

As an experienced Digital Account Manager, you will be comfortable handling responsibility and pressure, delivering digital insight, ideas and innovative solutions that positively transform client businesses. A strong interest in, and understanding of, web and digital technologies is essential.

The Essentials

• Previous experience working as a Digital Account Manager within a marketing agency, client-side marketing department, or IT/software provider.
• Experience managing web projects, ideally within an Agile environment.
• Excellent client-facing, presentation and communication skills.
• Strong written, verbal and numerical skills.
• Bright, motivated and driven, with the confidence to lead by example.
• Positive, proactive and solutions-focused mindset.
• Enjoyment of a fast-paced digital agency environment.
• A high-performing team player who is also a self-starter and confident decision-maker.
• Experience maximising revenue and account profitability.
• Proven ability to produce reports, project plans, objectives and KPIs for clients and senior stakeholders.
• Ability to brief work effectively to delivery and development teams.
• Confidence speaking about digital technologies and digital marketing techniques.

Our Culture

• Ability to work in a relaxed environment with a high level of autonomy, while following thorough processes.
• Strong collaborator who can build relationships across teams, personalities and backgrounds.
• Commitment to working effectively as a team, with a focus on listening, learning and knowledge sharing.
• Interest in change management, continuous improvement and Agile ways of working.

Our People

• Passion and determination to work to an exceptionally high standard, consistently adding personal value to projects.
• A positive, can-do, solution-focused approach to work.
• Eagerness to learn new skills and adapt quickly in a fast-changing digital industry.
• Ambition and drive to build a long-term career and progress within account management.

Benefits

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus.
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.