Creative Account Manager / Brands in Birmingham

As an Account Manager at Inspired Thinking Group (ITG), you will be pivotal in managing our client relationships and ensuring the successful execution of projects. Your primary focus will be on delivering outstanding service and value to our clients by acting as the liaison between them and our internal teams. You'll be responsible for overseeing project delivery from inception to completion, ensuring that client goals are met or exceeded.

You will work closely with clients to develop and implement strategies that meet their objectives, while also collaborating with our creative, production, and delivery teams to streamline processes and enhance efficiency. In addition, you’ll work closely with internal and external stakeholders to gather essential information, create and maintain project deliverables (such as briefs, proposals, timing plans, status reports, and contact reports), and ensure high standards of accuracy and quality across all client outputs.

• Oversee the end-to-end project management process, ensuring timelines, budgets, and quality standards are met.
• Create and manage project documentation, including project briefs, proposals, timing plans, status and contact reports.
• Collaborate with internal teams to coordinate project execution and delivery.
• Demonstrate strong organisational skills and the ability to manage multiple, multi-phase projects simultaneously.
• Provide regular updates and reporting on account performance to clients and internal stakeholders, including campaign and programme effectiveness.
• Proactively identify opportunities for account growth and optimisation.
• Actively seek process improvements to ensure efficient management and delivery of programmes.
• Maintain an organised approach to documentation, invoicing, and all account management tasks.
• Share knowledge across internal teams and wider networks, supporting upskilling where needed.
• Ensure timely communication across teams, acting as a strong advocate for best practice and service excellence.

Proven experience in account management or a similar role, preferably in a marketing or creative agency. Strong understanding of client relationship management and business development. Excellent project management skills, with the ability to manage multiple projects simultaneously. Analytical mindset with the ability to make data-driven decisions and recommendations. Meticulous attention to detail and the ability to deliver high‑quality, accurate outputs. Willingness to learn with a drive for continuous personal development. Familiarity with digital marketing principles and strategies is a plus. Proficiency in relevant software and tools, including project management and CRM systems, along with experience in online research. Understanding of marketing channels and how they operate within ITG’s ecosystem.

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus.
• Referral scheme – know the perfect person to join the team?
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.