Contract Programme Manager in Birmingham

The Digital Engineering team, part of our Integrate pillar, are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross‑functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated).

Key Responsibilities

• Accountable for the output of multiple SCRUM and digital delivery teams.
• Ownership and creation of overall roadmap and project plans for multiple programme teams across multiple projects and supporting the teams and the clients to manage that roadmap.
• Accountable for ensuring the work that has been undertaken between multiple teams across multiple projects to ensure the delivery of the digital programme they are responsible for.
• Championing and mentoring in agile and project management methods to Scrum Masters and Digital Project Managers.
• Working with stakeholders and Product Owners to facilitate effective communication around the programme, ensuring feedback mechanisms are in place to capture customer feedback, both positive and negative and encouraging the first and putting in place an action plan to tackle the second.
• Working collaboratively with Scrum Masters, Digital Project Managers, other programme managers and product owners to ensure the effective implementation of digital solutions and the realisation of business benefits.
• Ensuring goals are met in areas including customer satisfaction, quality and team member performance.
• Dealing with obstructions and blockers preventing implementation.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Focus on performance improvement and process optimisation to ensure maximum productivity.
• Responsible for resource utilisation and management within their programme of work.
• Managing and collaborating with third party partner agencies to ensure successful delivery of programmes and projects.
• Support the account team and the client in producing estimates for future works and producing high‑level estimates of effort involved in that work.
• Develop and control deadlines, budgets and activities for the programme.
• Works at a granular detailed level with Connect business analysts and the client product owner around overarching sprint external dependencies and requirements.
• Producing accurate status reports and highlighting potential risks that will need to be addressed to ensure projects are delivered on time.
• Aligning with and reporting to senior client stakeholders on status and progress.
• Expert resource management with a natural ability to direct and lead, set project objectives, manage priorities and dependencies, mitigate risks and report status updates to teams and stakeholders.
• Experience of the management of digital / technology programmes and projects.
• Worked in a multi-disciplinary environment in the private sector, managing high profile suppliers and stakeholders.
• Strong Project Management methodology/framework experience – including Agile/Scrum and Prince2.
• Proven experience of successfully delivering multi‑million pound, large scale, multi‑team projects and programmes.
• Proven ability to lead diverse multi‑disciplinary teams through both direct line management and via matrix management.
• Deep working knowledge of agile methods and practices.
• Excellent stakeholder management skills, with the emphasis on using both formal and informal channels to gain buy‑in for a range of senior and board‑level stakeholders.
• Ability to lead, motivate and provide support to teams.
• Ability to produce clear and concise reports and papers with recommendations and proposals.
• Ability to communicate effectively and with confidence to external and internal stakeholders.
• Ability to manage and work with customer defined 3rd party suppliers to achieve successful project outcomes.
• Ability to work in and understand highly complex and advanced technical environments in order to interpret risks and opportunities to both internal management and to the client.
• Clear willingness to intervene or assist in the activities of their team where necessary.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG has a number of community groups (ERGs) available to employees which offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.