Content Operations Coordinator (3-Month Fixed Term Contract) in Birmingham

We are looking for a highly organised Content Operations Coordinator to support content delivery, asset management and workflow administration activities. Working closely with Content Managers, Project Managers and supplier teams, you will help ensure content assets are accurately managed, tracked and governed throughout their lifecycle. You will play an important role in maintaining operational accuracy, supporting quality assurance processes and providing visibility across content delivery activities. This role would suit someone with strong administrative, content operations or project coordination experience and exceptional attention to detail.

Key Responsibilities:

• Asset & Content Administration
  • Support the collection, organisation and management of content assets
  • Coordinate asset uploads and maintenance within DAM platforms
  • Ensure assets are correctly tagged, categorised and maintained
  • Support content publishing and asset governance activities
• Workflow Coordination
  • Track the progress of content enrichment activities and asset deliveries
  • Maintain project trackers, delivery schedules and workflow documentation
  • Coordinate with suppliers and stakeholders to ensure information is current and accurate
  • Escalate delivery issues where appropriate
• Quality Assurance Support
  • Support QA checks across content, metadata and asset libraries
  • Ensure assets meet agreed naming conventions and governance standards
  • Assist with publishing validation and post-publication checks
  • Maintain consistency and accuracy across content records
• Reporting & Operational Support
  • Maintain reporting tools, dashboards and project trackers
  • Support data sheet management and content administration tasks
  • Produce regular status updates for project stakeholders
  • Ensure accurate record keeping across all activities

What Success Looks Like:

• Accurate and well-maintained asset and content records
• Improved visibility across workflow and delivery status
• High standards of quality, governance and data accuracy
• Efficient support for publishing and content administration activities
• Strong operational support for the successful delivery of the Content Enrichment Initiative

Requirements

Essential:

• Experience in content operations, project coordination, marketing administration or a similar role
• Exceptional attention to detail and organisational skills
• Strong Microsoft Office and reporting skills
• Experience managing large volumes of information and assets
• Ability to prioritise and manage multiple tasks simultaneously
• Strong communication and stakeholder management skills

Desirable:

• Experience using Digital Asset Management (DAM) platforms
• Experience supporting retail, marketing or eCommerce teams
• Understanding of metadata, tagging and asset governance principles
• Experience working within content production environments

Benefits:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.