At a Glance
- Tasks: Support key retail clients by managing queries and coordinating projects efficiently.
- Company: Join Inspired Thinking Group, a dynamic company focused on exceptional customer service and teamwork.
- Benefits: Enjoy 25 days holiday, smart working options, and a range of corporate perks.
- Other info: We value diversity and offer community groups for support and connection.
- Why this job: Gain valuable experience in a fast-paced environment while building strong client relationships.
- Qualifications: Strong communication skills and attention to detail are essential; proficiency in Microsoft Office is a plus.
The predicted salary is between 28800 - 43200 £ per year.
The Account Executive is a key member of the Nando's account team, tasked with ensuring strong client service delivery and supporting the day-to-day delivery of work across BAU, campaigns, Print on Demand (POD), menu launches, refurbishments, and new store openings.
Working closely with Account Managers, the Account Director, internal studio teams, suppliers, and technology teams, the role ensures work is accurately briefed, tracked, delivered on time, and aligned to agreed processes. The Account Executive plays an important role in maintaining smooth operations, strong client service, and clear visibility across WIP, stock, and reporting.
This role blends operational coordination, project support, and client service, helping keep the Nando's account running efficiently while supporting continuous improvement across ways of working.
Key Responsibilities:
Account & Client Support:
- Support the Account Director and Account Managers with day-to-day account activity
- Deliver consistent, high-quality customer service and support strong client relationships
- Escalate risks, issues, or queries to the appropriate Account Manager in a timely manner
Project & Operational Delivery:
- Support the setup, processing, tracking, and delivery of BAU, campaign, and POD work
- Manage artwork, print, and technology-enabled projects through to delivery
- Support new store openings and refurbishment activity as required
- Ensure projects are delivered in line with agreed critical paths and timelines
Briefing, WIP & Quality Control
- Validate client-supplied information to ensure briefs are accurate and complete before processing
- Coordinate clear and accurate briefing into internal production, studio, tech, and supplier teams
- Raise and manage job requests within internal systems, ensuring accurate information is logged
- Maintain accurate WIP tracking to support visibility and on-time delivery
- Support basic quality control checks on outputs prior to delivery
Internal & Supplier Collaboration
- Liaise with internal teams and external suppliers to support smooth and efficient delivery
- Ensure client communications are clearly understood, actioned, and followed through internally
Technology & Platform Support
- Provide support on ITG platforms and systems as required
- Assist with basic troubleshooting, queries, and guidance related to account tools and workflows
- Experience working in a marketing, agency, or client services environment
- Strong organisational skills with the ability to manage multiple tasks at once
- Confident communicator, both written and verbal
- Comfortable working with systems, trackers, and operational processes
- A proactive mindset, with a willingness to learn and support the wider team
- Ability to work collaboratively across teams, suppliers, and stakeholders
- Attention to detail and pride in delivering work accurately
Work's a treat!
Perks at ITG - alongside a competitive salary, here's what you can look forward to:
- Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
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Account Executive in Birmingham employer: Inspired Thinking Group (ITG)
Inspired Thinking Group (ITG) is an excellent employer that fosters a dynamic and collaborative work culture, perfect for creative minds looking to thrive in a remote-friendly environment. With a strong emphasis on employee growth and development, ITG offers unique opportunities to lead innovative projects while ensuring a healthy work-life balance. Join us to be part of a team that values quality and creativity, making a meaningful impact in the world of design.
Contact Details:
Inspired Thinking Group (ITG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Birmingham
✨Tip Number 1
Familiarise yourself with the retail industry and the specific needs of clients in this sector. Understanding the challenges they face will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed client relationships in the past. This will highlight your ability to stay calm under pressure and maintain professionalism.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for managing data and reporting. Consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Network with current or former employees of Inspired Thinking Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Account Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Account Executive role. Focus on customer service, attention to detail, and any project management experience you have.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple projects or handled client queries in the past.
Showcase Your Communication Skills:Since strong communication is key for this position, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Your Team Player Attitude:Emphasise your collaborative approach in your application. Provide examples of how you've worked well in teams and contributed to achieving common goals, as this is crucial for the role at ITG.
How to prepare for a job interview at Inspired Thinking Group (ITG)
✨Showcase Your Customer Service Skills
As an Account Executive, customer service is key. Be prepared to share examples of how you've successfully managed client relationships and resolved issues in the past. Highlight your proactive approach and ability to stay calm under pressure.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing briefs and quality control checks. During the interview, mention specific instances where your attention to detail made a difference in your work or helped avoid potential issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as tight deadlines or challenging client interactions. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office, particularly Excel, is essential. Brush up on your skills and be ready to discuss how you've used these tools in previous roles to manage data and reports effectively.
