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For Companies At a Glance
- Tasks: Support key retail clients by managing queries and coordinating projects efficiently.
- Company: Join Inspired Thinking Group, a dynamic company focused on exceptional customer service and teamwork.
- Benefits: Enjoy 25 days holiday, smart working options, and a range of corporate perks.
- Why this job: Gain valuable experience in a fast-paced environment while building strong client relationships.
- Qualifications: Strong communication skills and attention to detail are essential; proficiency in Microsoft Office is a plus.
- Other info: We value diversity and offer community groups for support and connection.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our Services team keeps some of the UK\’s best‑known retail brands moving—briefs in, assets live, stores supported, and campaigns delivered. As our new Account Executive, you\’ll be the calm at the centre of the action: setting jobs up in our tech stack (Synergist, Canopy, Media Centre), keeping projects on track, and making sure every request gets the fast, friendly service ITG is known for.
Responsibilities
- Set jobs up in ITG systems (e.g. Synergist, Canopy, Media Centre) and keep everything ship‑shape from brief to delivery
- Support campaign briefs—helping translate client asks into clear, actionable tasks for our delivery teams
- Own smaller, ad‑hoc briefs end‑to‑end (take the brief, run the RFQ, keep stakeholders updated)
- Assist on RFQs for larger projects, coordinating inputs and timelines
- Manage the Pricing Portal and keep data tidy and up to date
- Download and traffic approved assets from Monday.com, Canopy or our FTP and make sure the right files land with the right people
- Produce POD (proof of delivery) reports for every despatch and share promptly with clients and the CSC team
- Work through Help Desk tickets within agreed SLAs, keeping everyone in the loop
- Coordinate new store & remodel rollouts so openings run like clockwork
- Run the Service Hero / Recognition Portal—process orders and keep the Canopy site current
- Pitch in with team admin, including creating client allocations to enable RFQs
- Visit stores occasionally to support franchisees and feed into monthly client reporting
Requirements
- You thrive in a fast‑paced environment and can juggle multiple tasks without dropping the ball
- A natural relationship‑builder—confident with clients and a great teammate
- Service‑driven mindset: you put customers first and follow through
- Methodical and organised, with smart prioritisation
- Curious and willing to learn, always happy to help and with a positive outlook
- Print/POS experience is a plus (training available)
- Excel skills/experience is also a plus
Benefits
- 25 days\’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you\’re happy, we\’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards – Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we\’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life
Equity, Diversity & Inclusion
We Value Diversity. We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we\’re always stronger together.
ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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Account Executive employer: Inspired Thinking Group (ITG)
Contact Detail:
Inspired Thinking Group (ITG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with the retail industry and the specific needs of clients in this sector. Understanding the challenges they face will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed client relationships in the past. This will highlight your ability to stay calm under pressure and maintain professionalism.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for managing data and reporting. Consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Network with current or former employees of Inspired Thinking Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Executive role. Focus on customer service, attention to detail, and any project management experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple projects or handled client queries in the past.
Showcase Your Communication Skills: Since strong communication is key for this position, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Your Team Player Attitude: Emphasise your collaborative approach in your application. Provide examples of how you've worked well in teams and contributed to achieving common goals, as this is crucial for the role at ITG.
How to prepare for a job interview at Inspired Thinking Group (ITG)
✨Showcase Your Customer Service Skills
As an Account Executive, customer service is key. Be prepared to share examples of how you've successfully managed client relationships and resolved issues in the past. Highlight your proactive approach and ability to stay calm under pressure.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing briefs and quality control checks. During the interview, mention specific instances where your attention to detail made a difference in your work or helped avoid potential issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as tight deadlines or challenging client interactions. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office, particularly Excel, is essential. Brush up on your skills and be ready to discuss how you've used these tools in previous roles to manage data and reports effectively.
