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- Tasks: Assist the Account Manager with print requirements and manage store orders.
- Company: ITG is a dynamic marketing team focused on operational excellence and customer service.
- Benefits: Enjoy 25 days holiday, smart working options, and a corporate medical cash plan.
- Why this job: Join a supportive team that values diversity and offers opportunities for personal growth.
- Qualifications: Customer service experience and a proactive attitude are essential; retail experience is a plus.
- Other info: This is a 3-month fixed-term contract with opportunities for community engagement.
Please note this is a 3-Month Fixed Term Contract. ITG are looking for a strong administrator who can balance multiple priorities working alongside the Dreams Marketing Team, assisting the Account Manager with print requirements as well as project-based work. The Account Executive will be a member of the ITG business, based on-site at our client's office in High Wycombe in a hybrid capacity, carrying responsibility for customer service delivery and operational excellence.
As our new Account Executive, you will be primarily responsible for the management of store orders, campaigns and bespoke print production work through ITG's marketing platform, Media Centre. Your focus will be around providing outstanding customer service and delivering operational excellence. You'll build and maintain strong relationships with the ITG team on-site, as well as with the client, ensuring all processes and systems best practices are adhered to and maintained.
Responsibilities include:
- Taking accurate information from the Account Manager, formulating full briefs, assisting with production detailed specifications for suppliers
- Assisting with quotation process by working with supplier and Account Manager directly
- Store support and handling of all helpline queries
- Maintaining detailed job history via the use of the management information systems as well as managing of master database
- Managing client artwork, brief requirements and timings
- Ensuring all relevant parties are briefed and informed of project progress
- Running and managing projects for campaigns ensuring all deadlines are hit and on time delivery achieved
- Managing and supplying weekly reports
First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time. You won't be micromanaged here; the ability to manage your own time and deliver quality with speed is essential. The ability to build relationships and develop as part of a dynamic team is crucial.
Requirements:
- Full driving license and the ability to travel to suppliers, ITG offices and customer sites
- Service minded approach, proven customer service experience
- Experience of working in an environment where priorities are constantly changing
- Ideally, you'll have experience in a client facing environment, even better if that has been in retail
- Commitment to the job and an overall team player
- Ideally a good understanding of Excel
Benefits:
- 25 days’ holiday + bank holidays
- Annual Wellbeing Day
- Pension Scheme
- Corporate Medical Cash Plan
- Smart Working Options
- Employee Assistance Programme
- Cycle to Work Scheme
- Monthly Employee Awards
- Raising money for charity including a paid Volunteer Day
- Referral scheme
- Wellbeing Programme
- Enhanced Family Friendly Leave
We Value Diversity. We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Account Executive (3-Month Fixed Term Contract) employer: Inspired Thinking Group (ITG)
Contact Detail:
Inspired Thinking Group (ITG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive (3-Month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with ITG's marketing platform, Media Centre. Understanding how to navigate and utilise this system will give you a significant advantage during the interview process, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since the position requires a strong customer-centric approach, be prepared to share specific examples of how you've gone above and beyond for clients in the past.
✨Tip Number 3
Demonstrate your ability to manage multiple priorities effectively. Prepare to discuss situations where you've successfully juggled various tasks or projects, as this role demands excellent time management skills.
✨Tip Number 4
Research the company culture at ITG. Understanding their values and commitment to diversity will help you align your responses during interviews, showcasing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Account Executive (3-Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and project management. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed, such as managing store orders or handling client queries.
Showcase Your Customer-Centric Approach: In your application, emphasise your commitment to exceptional customer service. Provide examples of past experiences where you went above and beyond to meet client needs.
Highlight Your Teamwork Skills: Since the role involves working closely with the ITG team and clients, illustrate your ability to collaborate effectively. Mention any previous roles where teamwork was essential to achieving goals.
How to prepare for a job interview at Inspired Thinking Group (ITG)
✨Showcase Your Customer-Centric Approach
Since the role emphasises exceptional customer service, be prepared to share specific examples of how you've gone above and beyond for clients in previous positions. Highlight your ability to handle queries and maintain strong relationships.
✨Demonstrate Your Project Management Skills
The Account Executive position involves managing multiple projects simultaneously. Discuss your experience with project management, including how you prioritise tasks and ensure deadlines are met. Use concrete examples to illustrate your organisational skills.
✨Familiarise Yourself with ITG's Marketing Platform
Understanding the Media Centre and how it operates will give you an edge. Research the platform beforehand and be ready to discuss how you would use it to manage store orders and campaigns effectively.
✨Emphasise Your Adaptability
The job description mentions a constantly changing environment. Prepare to talk about times when you've successfully adapted to new challenges or shifting priorities, showcasing your flexibility and problem-solving abilities.
