At a Glance
- Tasks: Manage and grow strategic client accounts while ensuring excellent service delivery.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Competitive salary, commission structure, remote work, and professional development opportunities.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Take ownership of client relationships and drive meaningful business growth.
- Qualifications: 3-7 years in account management with strong relationship-building skills.
The predicted salary is between 65000 - 75000 £ per year.
Location: United Kingdom (Preferably England, with flexibility for the right UK-based candidate)
Base Salary: In the range of £65,000 to £75,000 depending on experience + a competitive commission structure and benefits
Travel: UK travel required as needed to support client engagements and strategic meetings
Reports To: Managing Executive / Exec Account Director
Working Model: Remote with occasional visits in the office
About the Role
We are seeking a commercially driven Account Manager to own and grow a portfolio of strategic client accounts. This role combines account management, client relationship development, commercial oversight, and sales growth responsibilities. The successful candidate will be responsible for ensuring excellent client outcomes while identifying and delivering revenue growth opportunities across assigned accounts.
Key Responsibilities
- Client Engagement & Onboarding
Support the sales process by helping define engagement and delivery models, solutions, and resource requirements to meet client needs. Work with internal teams and client stakeholders to ensure a smooth transition from sales to delivery. Coordinate onboarding activities, including resource mobilisation, operational setup, and invoicing processes. Collaborate with Sales to agree commercial models and complete formal account handovers. Partner with Service Delivery Managers to ensure timely onboarding and deployment of resources.
- Client Strategy & Revenue Growth
Build, maintain, and strengthen senior stakeholder relationships across assigned accounts. Conduct regular client meetings, business reviews, and strategic planning sessions. Identify, qualify, and pursue opportunities to mature and expand services within existing accounts. Increase account revenue through growth of service offerings and resource expansion. Lead proposal development and commercial submissions for designated clients. Negotiate contract renewals and extensions. Develop and execute account growth plans aligned with business objectives.
- Commercial Management
Achieve revenue growth targets across assigned accounts. Maintain accountability for account profitability, revenue performance, and margin protection. Manage forecasting, pipeline tracking, and revenue assurance activities. Monitor and review delivery budgets alongside operational stakeholders. Ensure commercial commitments are maintained throughout the client lifecycle.
- Delivery Governance & Client Satisfaction
Act as the primary escalation point for client concerns and service issues. Ensure services are delivered in line with contractual commitments, scope, and quality expectations. Attend and chair governance and strategic review meetings where required. Present performance scorecards, service metrics, and improvement plans. Drive successful resolution of delivery and commercial escalations.
- Market & Service Development
Stay informed on industry trends, client market developments, and emerging technologies. Provide market insights and recommendations to the Head of Quality Delivery and leadership team. Support innovation initiatives and promote adoption of new services, tools, and solutions within client environments. Gather client feedback and contribute to the ongoing enhancement of service offerings.
- Leadership & Collaboration
Work closely with Executive Leadership, Delivery Management, Talent, and Sales teams to ensure the right resource mix across accounts. Support workforce planning, succession planning, and consultant retention initiatives. Maintain regular engagement with senior consultants and client-facing teams to ensure alignment with account objectives. Foster a collaborative culture focused on client success and continuous improvement.
Skills & Experience
- Essential
3–7 years' experience in Account Management, Client Success, Business Development, or a similar commercial role. Proven ability to grow revenue within existing client accounts. Strong relationship management and stakeholder engagement skills. Experience managing commercial discussions, proposals, and contract renewals. Excellent communication, negotiation, and presentation skills. Strong commercial awareness and understanding of account profitability. Ability to work cross-functionally with sales, delivery, and operational teams. Comfortable managing multiple client accounts simultaneously.
- Desirable
Experience within professional services, consulting, technology services, software delivery, quality engineering, or testing services. Knowledge of managed services and resource augmentation models. Experience presenting to senior stakeholders and executive-level clients.
What Success Looks Like
- Consistent revenue growth across assigned accounts.
- High levels of client satisfaction and retention.
- Successful identification and conversion of expansion opportunities.
- Strong commercial governance and margin protection.
- Effective collaboration between clients, sales teams, and delivery functions.
- Long-term strategic partnerships that contribute to sustainable business growth.
Account Manager employer: Inspired Testing
As an Account Manager with us, you'll thrive in a dynamic and supportive remote work environment that prioritises collaboration and client success. We offer competitive salaries, a robust commission structure, and ample opportunities for professional growth, all while fostering a culture of innovation and teamwork. Join us to build meaningful relationships with strategic clients and drive impactful business outcomes in the heart of the UK.
