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For Companies At a Glance
- Tasks: Engage with universities to enhance teaching and research through innovative video resources.
- Company: Join a leading publisher dedicated to advancing scientific research and education globally.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work culture.
- Why this job: Make a direct impact on education while collaborating with global teams in an innovative environment.
- Qualifications: Fluent in English and Taiwanese, with a Master's or PhD in life sciences and relevant experience.
- Other info: Remote work options available; equal opportunity employer.
The predicted salary is between 28800 - 48000 £ per year.
A renowned publisher of scientific digital solutions is on a mission to enhance scientific research and education, and have an amazing audience of researchers, educators, and students worldwide who rely on these resources for their work and studies. With institutional clients spanning universities, colleges, and biopharma companies across the globe, they are looking for a Customer Success Specialist to join their team covering Taiwan.
What's attractive about this role
- Competitive salary and benefits aligned with the local market.
- Direct impact on advancing scientific research and enhancing student learning.
- Opportunity to collaborate with global teams in a dynamic and innovative environment.
- A culture that supports internal growth and career progression.
The Role
The Customer Success Specialist will collaborate with existing customers including universities and research centers to support their needs. The role involves engaging with science professors to showcase how video resources can enhance their teaching and research experience.
Responsibilities:
- Engage with current customers to schedule curriculum consultations and drive resource usage.
- Build relationships with key decision-makers (Heads of Departments, Deans, Faculty members) and teaching/research staff through regular outreach (calls, meetings, emails, etc.).
- Promote product awareness among new and ongoing customers in universities and research institutes.
- Deliver product presentations and organize webinars at events such as exhibits and conferences, university seminars and workshops, on-site visits with clients.
- Gather customer feedback to relay to sales, product, and marketing teams.
- Maintain strong relationships with client institutions to provide support and ensure satisfaction and retention.
Candidate profile:
The ideal candidate for this role is a fluent English and Taiwanese speaker with a Master's or PhD in life sciences. They will bring some solid experience in education, publishing, or sales, demonstrating a strong ability to engage with academic and research communities. Exceptional interpersonal skills and a passion for building relationships remotely are key, along with the ability to communicate complex ideas in a concise and compelling manner. Attention to detail and active listening skills ensure effective interactions with clients and stakeholders. Experience in networking and outreach, particularly through cold calling, is highly valuable, while familiarity with STEM publishing is considered an advantage.
Customer Success Specialist, Taiwan employer: Inspired Selection
Contact Detail:
Inspired Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist, Taiwan
✨Tip Number 1
Familiarise yourself with the specific needs of universities and research centres in Taiwan. Understanding their unique challenges will help you tailor your conversations and demonstrate how our resources can enhance their teaching and research.
✨Tip Number 2
Network actively within academic circles in Taiwan. Attend relevant conferences, seminars, and workshops to meet potential clients and decision-makers. Building these relationships can give you a significant edge in understanding their requirements.
✨Tip Number 3
Prepare to showcase your communication skills by practising how to present complex scientific concepts clearly and engagingly. This will be crucial when delivering product presentations or conducting webinars.
✨Tip Number 4
Stay updated on trends in STEM publishing and education technology. Being knowledgeable about the latest developments will not only impress potential employers but also help you engage more effectively with clients.
We think you need these skills to ace Customer Success Specialist, Taiwan
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Success Specialist position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in customer success, education, or sales, particularly within academic or research environments. Use specific examples to demonstrate your ability to engage with clients and build relationships.
Showcase Communication Skills: Since the role requires strong interpersonal skills, make sure to showcase your ability to communicate complex ideas clearly. Consider including examples of presentations or webinars you've conducted, especially in a scientific context.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Mention your fluency in English and Taiwanese, your educational background in life sciences, and any relevant networking or outreach experience that would make you a strong candidate.
How to prepare for a job interview at Inspired Selection
✨Research the Company and Its Audience
Before your interview, take some time to understand the company's mission and the audience they serve. Familiarise yourself with their scientific digital solutions and how they impact researchers and educators. This knowledge will help you demonstrate your genuine interest in the role and align your answers with the company's goals.
✨Showcase Your Interpersonal Skills
As a Customer Success Specialist, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully built relationships with clients or colleagues. Highlight your ability to engage with academic professionals and communicate complex ideas clearly, as this will be key in your role.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as conducting a product presentation or handling customer feedback. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and your proactive attitude towards customer success.
✨Demonstrate Your Passion for Education and Science
Since the role involves engaging with educators and researchers, it's important to convey your passion for education and the sciences. Share any relevant experiences or projects that highlight your commitment to advancing scientific research and enhancing student learning, as this will resonate well with the interviewers.
