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For Companies At a Glance
- Tasks: Engage with universities to enhance teaching and research through innovative video resources.
- Company: Join a leading publisher dedicated to advancing scientific research and education globally.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work culture.
- Why this job: Make a direct impact on education while collaborating with global teams in an innovative environment.
- Qualifications: Fluent in English and Korean, with a Master's or PhD in life sciences and relevant experience.
- Other info: Remote work options available; equal opportunity employer committed to diversity.
The predicted salary is between 28800 - 43200 £ per year.
A renowned publisher of scientific digital solutions is on a mission to enhance scientific research and education, and have an amazing audience of researchers, educators, and students worldwide who rely on these resources for their work and studies. With institutional clients spanning universities, colleges, and biopharma companies across the globe, they are looking for a Customer Success Specialist to join their team in Korea.
What's attractive about this role:
- Competitive salary and benefits aligned with the local market.
- Direct impact on advancing scientific research and enhancing student learning.
- Opportunity to collaborate with global teams in a dynamic and innovative environment.
- A culture that supports internal growth and career progression.
The Role:
The Customer Success Specialist will collaborate with existing customers including universities and research centers to support their needs. The role involves engaging with science professors to showcase how video resources can enhance their teaching and research experience.
Responsibilities:
- Engage with current customers to schedule curriculum consultations and drive resource usage.
- Build relationships with key decision-makers (Heads of Departments, Deans, Faculty members) and teaching/research staff through regular outreach (calls, meetings, emails, etc.).
- Promote product awareness among new and ongoing customers in universities and research institutes.
- Deliver product presentations and organize webinars at events such as exhibits and conferences, university seminars and workshops, on-site visits with clients.
- Gather customer feedback to relay to sales, product, and marketing teams.
- Maintain strong relationships with client institutions to provide support and ensure satisfaction and retention.
Candidate profile:
The ideal candidate for this role is a fluent English and Korean speaker with a Master's or PhD in life sciences. They will bring some solid experience in education, publishing, or sales, demonstrating a strong ability to engage with academic and research communities. Exceptional interpersonal skills and a passion for building relationships remotely are key, along with the ability to communicate complex ideas in a concise and compelling manner. Attention to detail and active listening skills ensure effective interactions with clients and stakeholders. Experience in networking and outreach, particularly through cold calling, is highly valuable, while familiarity with STEM publishing is considered an advantage.
Customer Success Manager (Korea) employer: Inspired Selection
Contact Detail:
Inspired Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Korea)
✨Tip Number 1
Familiarise yourself with the specific needs of universities and research centres in Korea. Understanding their unique challenges will help you tailor your conversations and demonstrate how our resources can enhance their teaching and research.
✨Tip Number 2
Network actively within academic circles, especially with science professors and department heads. Attend relevant seminars and workshops to build relationships and showcase your expertise in customer success.
✨Tip Number 3
Prepare to discuss how you can effectively promote product awareness among new and ongoing customers. Think about creative ways to engage them, such as organising webinars or on-site presentations that highlight the benefits of our offerings.
✨Tip Number 4
Demonstrate your interpersonal skills by being approachable and responsive during interactions. Show that you can listen actively to customer feedback and relay it effectively to our internal teams for continuous improvement.
We think you need these skills to ace Customer Success Manager (Korea)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, education, or publishing. Emphasise your ability to engage with academic communities and any specific achievements that demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for scientific research and education. Mention your fluency in English and Korean, and how your background aligns with the responsibilities of the Customer Success Manager role.
Highlight Interpersonal Skills: In your application, emphasise your exceptional interpersonal skills and your experience in building relationships remotely. Provide examples of how you've successfully engaged with clients or stakeholders in the past.
Showcase Relevant Experience: If you have experience in networking, outreach, or STEM publishing, make sure to highlight this in your application. Discuss any relevant projects or initiatives where you demonstrated your ability to communicate complex ideas effectively.
How to prepare for a job interview at Inspired Selection
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to demonstrate your ability to communicate complex ideas clearly. Prepare examples of how you've effectively engaged with academic professionals or clients in the past, highlighting your fluency in both English and Korean.
✨Understand the Product Inside Out
Familiarise yourself with the scientific digital solutions offered by the company. Be ready to discuss how these resources can enhance teaching and research, and think of ways you could present these benefits to potential clients.
✨Prepare for Relationship Building
Think about your approach to building relationships with key decision-makers in educational institutions. Prepare anecdotes that illustrate your experience in networking and outreach, especially through cold calling, as this will be crucial in your role.
✨Gather Insights on Customer Feedback
Be prepared to discuss how you would gather and relay customer feedback to various teams. Think of specific strategies you could implement to ensure client satisfaction and retention, showcasing your attention to detail and active listening skills.
