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Application Support Engineer (Quadient Specialist)
?? Huddersfield (Hybrid Working - 2 Days in the Office, 3 Days Remote)
Quadient Experience? We'd Love to Hear From You.
We're seeking an experienced Application Support Engineer with strong Quadient expertise to join our growing team.
This role is ideal for someone currently working in Application Support, or a Developer with significant Quadient experience who is looking to move into a broader technical support and business systems role. You'll become a key part of the team responsible for supporting and enhancing business-critical applications, ensuring users receive a first-class service and that core systems remain stable, available, and effective.
About the Role
As our Application Support Engineer, you'll provide second-line support for a range of business-critical applications and services, with a particular focus on Quadient solutions.
Working closely with colleagues, end users, and third-party suppliers, you'll troubleshoot issues, implement fixes, support upgrades, and contribute to continuous service improvements.
Key Responsibilities
- Provide 2nd Line Application Support for business-critical systems and applications.
- Investigate, diagnose, and resolve complex technical issues.
- Support, maintain, and enhance Quadient-based solutions.
- Work collaboratively with internal teams and third-party vendors to deliver effective resolutions.
- Manage incidents and service requests in line with agreed SLAs.
- Identify opportunities for system and process improvements.
- Produce and maintain technical documentation and knowledge base articles.
- Contribute to application upgrades, projects, and continuous improvement initiatives.
- Help ensure the stability, availability, and performance of key business systems.
What We're Looking ForEssential Skills & Experience
? Strong commercial experience with Quadient
? Experience in one of the following:
- Application Support
- Technical Support
- Software Development
- Systems Support
? Excellent troubleshooting and problem-solving skills
? Strong communication and stakeholder management abilities
? Experience working within an IT Service Desk or incident management environment
? xgikmsk Ability to manage multiple priorities and work independently
Desirable Technical Skills
Experience with some of the following technologies would be advantageous:
- .NET Framework
- C#
- SQL / T-SQL
- APIs & Integrations
Why Join Us?
- Hybrid working model wi Please click on the apply button to read the full job description
Application Support Professional in Huddersfield employer: Inspired Search
As a leading communications management company in the UK, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model, complemented by regular office visits, allows for flexibility while ensuring strong team collaboration and support. We offer competitive benefits and a commitment to operational excellence, making us an excellent employer for those seeking meaningful and rewarding careers in a fast-paced environment.
