At a Glance
- Tasks: Provide IT support and strategic advice to enhance teaching and learning.
- Company: Join Inspired Education, a leading global group of premium schools.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with a commitment to safeguarding and promoting student welfare.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: Strong technical skills in Microsoft technologies and a customer-focused mindset.
The predicted salary is between 40500 - 49500 £ per year.
Select how often (in days) to receive an alert
- IT Operations Engineer
- Application closing date: Interviews will be conducted on a rolling basis
Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
Founded in 2013 by Nadim M.
Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices.
The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio.
In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.
ROLE SUMMARY
Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based.
You will be responsible for providing IT support and strategic advice in support of teaching and learning.
Reports to
Senior IT Manager, Head Office.
Hours
8.00am to 4.00pm, Monday to Friday (with one hour lunch break - this may vary slightly depending on specific school requirements ).
KEY RESPONSIBILITIES
- Provide technical advice in support of the resolution of IT incidents.
- Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
- Work with Head Office in implementing IT systems.
- Document the setup and configuration of all IT systems bespoke to the school.
- Manage IT incidents in a structured way using the Service Desk tool.
- Manage IT problems to resolution.
- Ensure IT changes are managed in a structured way and documented.
- Advise on system enhancements and make recommendations for improvements or replacements.
- Support the deployment of school systems as required.
- Provide advice and guidance on the use of IT systems to staff and students.
- Ensure IT documentation and asset lists are kept up to date.
- Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
- Assist in the selection and acquisition of computer hardware, software and third party application packages.
- Ensure company policies are adhered to, with a focus on IT and data security.
- Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
- Work flexibly as required in support of the duties of the role.
THE IDEAL CANDIDATE WILL HAVE
- Strong technical expertise across Microsoft technologies, including Microsoft 365, Windows 10/11, Windows Server, Active Directory, Group Policy, Intune, and Entra.
- Proven experience supporting and maintaining server, network, and IT infrastructure environments.
- Demonstrated ability to diagnose, troubleshoot, and resolve a wide range of technical issues.
- Experience implementing IT system changes and providing user support, guidance, and training.
- Customer-focused approach with a commitment to delivering high-quality IT support and service.
- Excellent verbal and written communication skills, with strong stakeholder management, influencing, and negotiation abilities.
- Strong analytical skills, attention to detail, and sound problem-solving capabilities.
- Technologically agile, with a strong interest in education and experience within the education sector being advantageous.
SAFEGUARDING STATEMENT
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.
Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
IT Operations Engineer in London employer: Inspired Schools
Inspired Schools is an exceptional employer, providing a nurturing environment for Early Years Practitioners to thrive in their careers. With a focus on professional development and a commitment to work-life balance through flexible hours, employees enjoy the benefits of working in a stunning 125-acre setting that inspires creativity and growth. Join us to make a meaningful impact on children's lives while enjoying competitive pay and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inspired Schools values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inspired Schools might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inspired Schools!
✨Direct Apply to Inspired Schools
Let's not forget to apply directly through the Inspired Schools website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inspired Schools.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inspired Schools. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inspired Schools
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
