At a Glance
- Tasks: Lead daily operations and ensure exceptional patient care in a vibrant optical practice.
- Company: Established independent optical practice in West Norwood, serving the local community.
- Benefits: Competitive salary, free on-site parking, and leadership opportunities.
- Other info: Full-time role with flexible Saturday requirements and a supportive team environment.
- Why this job: Shape the future of an optical practice while making a real difference in patient experiences.
- Qualifications: Must be GOC registered with previous management experience.
The predicted salary is between 35000 - 40000 € per year.
Location: South East London
Salary: 35,000- 40,000 per annum (depending on experience)
Working Pattern: Full-time, including Saturdays (2-4 per month)
About Us
My client is a well-established independent optical practice serving the local community in West Norwood. Our practice includes two consulting rooms. We operate primarily single testing clinics and offer additional services including audiology and contact lenses. Our team consists of two reception staff and one resident optometrist, supported by free on-site parking for staff and patients.
The Role
We are seeking a highly organised, commercially aware, and patient-focused Qualified Practice Manager to lead the day-to-day operations of our practice. This is a hands-on role requiring strong leadership, operational oversight, and a commitment to delivering exceptional patient care. MUST BE REGISTERED ON THE GOC & HAVE PREVIOUS MANAGEMENT EXPERIENCE.
The successful candidate will ensure the smooth running of the practice, support and develop the team, and maintain high professional and customer service standards at all times.
Key Responsibilities
- Operational Management
- Oversee daily practice operations to ensure efficiency and smooth patient flow
- Manage appointment scheduling and clinic optimisation
- Ensure compliance with GOC, NHS, and data protection requirements
- Maintain stock control and oversee frame and lens ordering
- Team Leadership
- Lead, motivate, and support the team.
- Work closely with the resident optometrist to maintain high clinical standards
- Manage rotas, including Saturday cover
- Conduct team meetings and performance reviews
- Patient Experience
- Ensure exceptional customer service from first contact through aftercare
- Handle patient queries and resolve complaints professionally
- Maintain a welcoming, professional environment
- Commercial Oversight
- Monitor KPIs and business performance
- Manage supplier relationships
- Oversee budgeting and cost control
- Drive retail performance through effective merchandising and team engagement
Working Hours
This is a full-time role including Saturdays. While the expectation is availability for Saturdays, typically 2-4 per month will be required depending on business needs, with most months allowing 1-2 Saturdays off.
Salary & Benefits
- 35,000- 40,000 per annum (depending on experience)
- Free on-site parking
- Opportunity to lead and shape an established independent practice
MUST BE REGISTERED ON THE GOC & HAVE PREVIOUS MANAGEMENT EXPERIENCE.
Ready to take the next step in your optical career? Apply today!
Dispensing Optician Manager job in West Norwood employer: Inspired Recruitment Group
Join a well-established independent optical practice in West Norwood, where you will have the opportunity to lead a dedicated team and shape the future of patient care. With a strong focus on professional development, a supportive work culture, and the convenience of free on-site parking, this role offers a rewarding environment for those looking to make a meaningful impact in their community. Enjoy competitive salary packages and the chance to enhance your management skills in a thriving practice.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician Manager job in West Norwood
✨Tip Number 1
Network like a pro! Reach out to your contacts in the optical field and let them know you're on the hunt for a Dispensing Optician Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Understand their values, services, and community involvement. This will help you tailor your responses and show that you're genuinely interested in leading their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved patient care in previous roles. This will demonstrate that you're not just a manager, but a true leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Dispensing Optician Manager job in West Norwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Dispensing Optician Manager role. Highlight your management experience and any relevant qualifications, especially your GOC registration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for patient care and your leadership style. Mention specific examples of how you've improved team performance or patient satisfaction in previous roles.
Showcase Your Organisational Skills:Since this role requires strong operational oversight, be sure to mention any experience you have with managing appointments, stock control, or compliance with regulations. We love candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Inspired Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of optical practices and the specific services offered by the company. Familiarise yourself with the GOC regulations and how they apply to daily operations. This will show that you're not just qualified, but genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved patient care. Being able to demonstrate your management experience will be key, so have those stories ready to share.
✨Understand the Business Side
Since this role involves commercial oversight, be prepared to discuss how you've managed budgets, monitored KPIs, or driven retail performance in previous positions. Showing that you can balance patient care with business acumen will set you apart.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions for management roles in healthcare settings, and practice articulating your thoughts clearly. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
