At a Glance
- Tasks: Deliver exceptional customer service and manage client relationships in a dynamic environment.
- Company: Join Inspired, a leading provider of energy and sustainability solutions in the UK.
- Benefits: Enjoy training opportunities, a company pension, life insurance, and enhanced family benefits.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping businesses transition to net zero carbon.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Inspired is a market‑leading, technology‑enabled provider of energy and sustainability solutions in the UK, supporting businesses to transition to net zero carbon and manage their response to climate change.
Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011.
We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage energy costs, reduce carbon emissions and prove their net zero and ESG strategies to investors and customers.
Role and Responsibilities
We are seeking a highly organised and customer‑focused Customer Service Advisor to join our team. This role is based in our Harrogate office full time.
- Deliver exceptional customer service by responding promptly and professionally to customer enquiries.
- Build and maintain positive working relationships with clients, contractors and internal teams.
- Co‑ordinate and liaise with contractors to ensure work is scheduled and completed efficiently.
- Manage multiple tasks simultaneously while meeting deadlines and maintaining accuracy.
- Prepare, create and manage all associated paperwork and documentation.
- Produce accurate quotations, job costings and financial documentation.
- Monitor costs to ensure projects remain commercially viable and within agreed budgets.
- Maintain accurate records, filing systems and customer databases.
- Ensure all documentation is completed accurately and complies with company procedures.
- Resolve customer queries and issues in a professional and timely manner.
- Support continuous improvement of administrative and customer service processes.
- Work collaboratively with colleagues to achieve team and business objectives.
- Read and comply with the company Health & Safety Policy, taking reasonable care for the health and safety of yourself and others.
Qualifications and Experience Requirements
Essential
- Previous experience in a customer service or customer support role.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High level of attention to detail and accuracy.
- Experience creating and managing administrative documentation.
- Good understanding of financial information, including P&L, GP margin.
- Confident using Microsoft Office, particularly Excel, Outlook and Word.
- Ability to prioritise workload and work under pressure.
- Strong problem‑solving skills.
- Excellent record‑keeping and document management skills.
Desirable
- Experience working with contractors or within a service, maintenance, construction or facilities management environment.
- Experience using CRM or case management software such as Microsoft Dynamics 365.
- Knowledge of invoicing and purchase orders.
What we offer
- Training and development opportunities.
- Company pension.
- Life insurance.
- Enhanced maternity and paternity benefits.
- Benefits portal with a wide range of benefits.
If you require any reasonable adjustments during the recruitment process, please let us know.
Contact Details
Inspired Plc Tel
Contact: Maddy Ashurst Email
#J-18808-Ljbffr
Customer Service Advisor in London employer: Inspired PLC
Inspired is an exceptional employer, offering a dynamic work environment in Harrogate where customer service excellence is at the forefront. With a strong commitment to employee development, we provide comprehensive training opportunities and a supportive culture that encourages collaboration and innovation. Our competitive benefits package, including a company pension and enhanced family leave, ensures that our team members feel valued and empowered as they contribute to our mission of driving sustainability and energy efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspired PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspired PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspired PLC:Your cover letter is your chance to shine! Tell us why you want to work at Inspired PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspired PLC!
How to prepare for a job interview at Inspired PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
