At a Glance
- Tasks: Ensure top-notch onboarding for clients and manage data effectively.
- Company: Join a leading tech company focused on energy and sustainability solutions.
- Benefits: Enjoy training opportunities, a pension scheme, and a 4pm finish on Fridays.
- Other info: Hybrid role with great career growth and a supportive team environment.
- Why this job: Make a real difference in the energy sector while developing your skills.
- Qualifications: Strong Excel skills and experience in client-facing roles are essential.
The predicted salary is between 31500 - 38500 £ per year.
Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change.
Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011.
We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers
We are looking for an
Onboarding Specialist to join our successfulteam. This role is hybrid , with occasional visits to our Kirkham (Lancashire) head office required.
Role and Responsibilities
Working within the Continuous Improvement Group (CIG), the Onboarding Specialist is responsible for ensuring a high level of customer satisfaction via accurate and thorough onboarding of clients and data to external and internal stakeholders.
They are responsible for proactive management of client deliverables and data on either a scheduled or ad-hoc basis in line with our SLAs, and escalating issues as required to ensure that customer satisfaction is maintained.
The Onboarding Specialist will also be involved in the development and testing of new process deliverables or mechanisms as Inspired look to continuously improve upon its service offering.
- The successful candidate's responsibilities will include but not be limited to:
- Providing a first-class client experience to internal and external stakeholders
- Project management of onboarding processes with clients and internal stakeholders
- Collating and handling large amounts of data
- Accountability for ensuring allocated tasks are completed to the highest level of accuracy and in line with SLAs
- Handling complex supply contracts and ensuring they are configured accurately to ensure robust invoice validation
- Working directly with clients including attending conference calls and meetings with customers as required
- Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
- Build and maintain a knowledge of the energy industry
- Supporting the wider team to ensure all client SLAs are met
- Supporting internal and external stakeholders with data and supply contract related issues
- Work with other Inspired teams to ensure client expectations are met, assisting with specification and development where required
- Support the refinement and improvement of business processes
- Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
Qualifications and Experience Requirements
- A strong knowledge of Microsoft Office applications, particularly excel
- Energy/Water industry knowledge and experience
- Experience working in a client-facing role, building strong relationships with customers and stakeholders.
- Proven experience handling, cleansingandvalidatinglarge volumes of data.
- Experience working with service delivery, onboardingor implementation processes.
- Experience investigating and resolving data quality issues with third-party providers and external stakeholders.
- Experience coordinating activities across multiple teams to deliver client requirements.
- Experience working with service level agreements (SLAs), trackersor performance metrics.
- Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
- Previousexperience within the energy, utilitiesor sustainability sector.
- Knowledge of electricity and gas industry data flows, DNOs, suppliers, meter operators, datacollectorsand energy contracts.
- Experience configuring orvalidatingcomplex supply contracts and bill validation systems.
- Experience working with CRM systems and workflow management tools.
- Experience gathering and documenting business requirements for reporting, automationor system enhancements.
- Experience supporting offshore or remote operational teams.
- Familiarity with invoice validation, estatemanagementor energy portfolio management systems
- Experienceidentifyingprocess improvements and implementing more efficient ways of working.
- Experience managing andprioritisingwork queues, ticketsor service desk activities.
What we offer
- Training and development opportunities
- Company pension
- Life insurance
- Enhanced maternity and paternity
- Benefits portal, with a wide range of benefits
- 4pm finish on Friday
If you require any reasonable adjustments during the recruitment process, please let us know.
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Onboarding Specialist in Kirkham employer: Inspired PLC
Inspired Plc is an excellent employer that fosters a collaborative and supportive work culture in the heart of Harrogate. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring that our team members can thrive in their roles while contributing to meaningful energy and sustainability projects. Join us to be part of a dynamic team that values accuracy, communication, and a commitment to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist in Kirkham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspired PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspired PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Specialist in Kirkham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspired PLC:Your cover letter is your chance to shine! Tell us why you want to work at Inspired PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspired PLC!
How to prepare for a job interview at Inspired PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
