At a Glance
- Tasks: Maximise sales performance and compliance across inbound and outbound campaigns.
- Company: Dynamic operations team in Newcastle upon Tyne with a focus on innovation.
- Benefits: Flexible hours, competitive salary, and opportunities for personal development.
- Other info: Join a results-driven team with excellent career growth potential.
- Why this job: Lead dialler strategy and make a real impact on sales performance.
- Qualifications: Experience in dialler management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Dialler Manager plays a critical role in maximising sales performance, productivity and regulatory compliance across all outbound and inbound campaigns. Acting as the key link between Operations, Senior Leadership and Clients, the role is accountable for dialler strategy, data utilisation, connectivity performance and risk management.
The Dialler Manager uses insight, analysis and commercial judgement to balance productivity with compliance, ensuring dialling activity is effective, sustainable and fully aligned with regulatory and legal obligations including OFCOM, DPA and FCA requirements.
Key Accountabilities- Dialler Strategy & Performance
- Own and deliver dialler strategy across multiple inbound and outbound campaigns.
- Optimise connectivity, talk time, idle time and penetration rates to maximise commercial performance.
- Design and implement effective dialling strategies that support sales targets while managing operational and regulatory risk.
- Lead the creation, development and optimisation of new campaigns, pacing and call strategies.
- Data, Insight & Reporting
- Produce daily, weekly and campaign‑level performance reporting covering productivity, adherence, penetration and outcomes.
- Analyse data files, contact rates and call performance to inform tactical and strategic decisions.
- Translate complex data into clear, actionable insight for Operations Managers, Senior Managers and Team Leaders.
- Present recommendations for dialler or process changes, gaining senior buy‑in through evidence‑based rationale.
- Operational Partnership
- Work closely with Operations Managers and Team Leaders to align dialler activity with daily and weekly operational plans.
- Provide clear guidance on campaign pacing, volumes and priorities.
- Support performance recovery plans through dialler‑led interventions where required.
- Compliance & Risk Management
- Ensure all dialling activity is fully compliant with OFCOM, FCA and Data Protection requirements.
- Maintain demonstrable controls and audit trails for dialler decisions, strategy changes and campaign configurations.
- Proactively identify regulatory, conduct or operational risks and escalate appropriately.
- Balance commercial objectives with the requirement to operate in a compliant, risk‑aware manner at all times.
- System Ownership & Continuous Improvement
- Maintain dialler uptime and stability, ensuring issues are communicated and resolved promptly.
- Act as subject matter expert for dialler functionality, configuration and capability.
- Drive continuous improvement in dialler processes, performance and reporting.
- Support change initiatives, system enhancements and new campaign launches.
- Ensure dialler changes are controlled, documented and compliant, with clear rationale and audit trail.
- Proven experience in an outbound dialler or workforce/dialler management role within a high volume outbound sales environment.
- Strong understanding of dialler technologies within high‑volume sales environments.
- Advanced Microsoft Excel skills; experience using data to explain performance variance.
- Working knowledge of SQL and Power BI (or equivalent reporting tools).
- Experience operating in regulated environments, ideally FCA‑aligned.
- Demonstrable ability to manage dialler risk alongside commercial performance.
- Highly analytical, with the ability to interpret and explain complex performance data.
- Commercially aware, understanding productivity, revenue and risk trade‑offs.
- Confident communicator, able to challenge operational decisions constructively and credibly.
- Calm and decisive under pressure, with sound judgement.
- Comfortable managing disagreement and influencing senior stakeholders.
- Proactive, organised and able to work autonomously.
- Results‑driven with a continuous improvement mindset.
- Trustworthy, professional and measured in decision‑making.
- Open to challenge and improvement, while remaining risk‑aware.
- Motivated by performance, quality and long‑term sustainability.
- Committed to personal development and role progression.
Dialler Manager in Sunderland employer: Inspired Outsourcing Limited
As a Dialler Manager at our Newcastle upon Tyne location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer flexible working hours, a commitment to compliance, and the opportunity to lead innovative dialler strategies that directly impact sales performance. Join us to be part of a team that values your insights and fosters a collaborative environment, ensuring you have the tools and support needed for meaningful career advancement.
Contact Details:
Inspired Outsourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Manager in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Dialler Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with dialler technologies and data analysis. Use real examples to demonstrate how you've maximised sales performance in the past.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might have something perfect for you!
✨Tip Number 4
Prepare for interviews by brushing up on compliance and risk management topics. Be ready to discuss how you would balance commercial objectives with regulatory requirements. This shows you're not just about numbers, but also about doing things the right way.
We think you need these skills to ace Dialler Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dialler Manager role. Highlight your experience with dialler technologies and any relevant achievements in sales performance. We want to see how you can bring value to our team!
Showcase Your Analytical Skills:Since this role is all about data and insights, don’t forget to showcase your analytical skills. Use examples from your past roles where you've turned complex data into actionable insights. We love a good data story!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. Remember, we’re looking for someone who can communicate effectively with senior stakeholders.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Inspired Outsourcing Limited
✨Know Your Dialler Inside Out
Before the interview, make sure you have a solid understanding of dialler technologies and how they function in high-volume sales environments. Brush up on your knowledge of OFCOM, FCA, and DPA regulations, as these will likely come up during the discussion.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive performance improvements. Be ready to explain how you translated complex data into actionable insights, as this is crucial for the role of Dialler Manager.
✨Demonstrate Your Compliance Awareness
Highlight your experience in managing compliance and risk within dialler operations. Be prepared to discuss how you've ensured that dialling activities align with regulatory requirements and how you've handled any challenges in this area.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. As a Dialler Manager, you'll need to influence senior stakeholders and challenge operational decisions, so showcasing your communication skills during the interview is key.
