At a Glance
- Tasks: Maximise sales performance and compliance across campaigns using data-driven strategies.
- Company: Dynamic operations team in Newcastle upon Tyne with a focus on innovation.
- Benefits: Flexible hours, competitive salary, and opportunities for personal development.
- Other info: Join a results-driven environment with excellent career progression opportunities.
- Why this job: Be the key link between teams and drive impactful dialler strategies.
- Qualifications: Experience in dialler management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Dialler Manager plays a critical role in maximising sales performance, productivity and regulatory compliance across all outbound and inbound campaigns. Acting as the key link between Operations, Senior Leadership and Clients, the role is accountable for dialler strategy, data utilisation, connectivity performance and risk management.
The Dialler Manager uses insight, analysis and commercial judgement to balance productivity with compliance, ensuring dialling activity is effective, sustainable and fully aligned with regulatory and legal obligations including OFCOM, DPA and FCA requirements.
Key Accountabilities- Dialler Strategy & Performance
- Own and deliver dialler strategy across multiple inbound and outbound campaigns.
- Optimise connectivity, talk time, idle time and penetration rates to maximise commercial performance.
- Design and implement effective dialling strategies that support sales targets while managing operational and regulatory risk.
- Lead the creation, development and optimisation of new campaigns, pacing and call strategies.
- Data, Insight & Reporting
- Produce daily, weekly and campaign‐level performance reporting covering productivity, adherence, penetration and outcomes.
- Analyse data files, contact rates and call performance to inform tactical and strategic decisions.
- Translate complex data into clear, actionable insight for Operations Managers, Senior Managers and Team Leaders.
- Present recommendations for dialler or process changes, gaining senior buy‐in through evidence‐based rationale.
- Operational Partnership
- Work closely with Operations Managers and Team Leaders to align dialler activity with daily and weekly operational plans.
- Provide clear guidance on campaign pacing, volumes and priorities.
- Support performance recovery plans through dialler‐led interventions where required.
- Compliance & Risk Management
- Ensure all dialling activity is fully compliant with OFCOM, FCA and Data Protection requirements.
- Maintain demonstrable controls and audit trails for dialler decisions, strategy changes and campaign configurations.
- Proactively identify regulatory, conduct or operational risks and escalate appropriately.
- Balance commercial objectives with the requirement to operate in a compliant, risk‐aware manner at all times.
- System Ownership & Continuous Improvement
- Maintain dialler uptime and stability, ensuring issues are communicated and resolved promptly.
- Act as subject matter expert for dialler functionality, configuration and capability.
- Drive continuous improvement in dialler processes, performance and reporting.
- Support change initiatives, system enhancements and new campaign launches.
- Ensure dialler changes are controlled, documented and compliant, with clear rationale and audit trail.
- Proven experience in an outbound dialler or workforce/dialler management role within a high volume outbound sales environment.
- Strong understanding of dialler technologies within high‐volume sales environments.
- Advanced Microsoft Excel skills; experience using data to explain performance variance.
- Working knowledge of SQL and Power BI (or equivalent reporting tools).
- Experience operating in regulated environments, ideally FCA‐aligned.
- Demonstrable ability to manage dialler risk alongside commercial performance.
- Highly analytical, with the ability to interpret and explain complex performance data.
- Commercially aware, understanding productivity, revenue and risk trade‐offs.
- Confident communicator, able to challenge operational decisions constructively and credibly.
- Calm and decisive under pressure, with sound judgement.
- Comfortable managing disagreement and influencing senior stakeholders.
- Proactive, organised and able to work autonomously.
- Results‐driven with a continuous improvement mindset.
- Trustworthy, professional and measured in decision‐making.
- Open to challenge and improvement, while remaining risk‐aware.
- Motivated by performance, quality and long‐term sustainability.
- Committed to personal development and role progression.
Dialler Manager in Newcastle upon Tyne employer: Inspired Outsourcing Limited
As a Dialler Manager at our Newcastle upon Tyne location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer flexible working hours, a commitment to compliance, and the opportunity to lead innovative dialler strategies that directly impact sales performance. Join us to be part of a team that values insight-driven decision-making and fosters a collaborative environment, ensuring your contributions are recognised and rewarded.
Contact Details:
Inspired Outsourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Dialler Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with dialler technologies and data analysis. Use real examples to demonstrate how you've maximised performance in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on compliance knowledge. Make sure you can discuss OFCOM, FCA, and DPA requirements confidently. Employers love candidates who are not just skilled but also aware of the regulatory landscape.
We think you need these skills to ace Dialler Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dialler Manager role. Highlight your experience with dialler technologies and any relevant achievements in sales performance. We want to see how you can bring value to our team!
Showcase Your Analytical Skills:Since this role is all about data and insights, don’t forget to showcase your analytical skills. Use examples from your past roles where you've turned complex data into actionable strategies. We love a good data story!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. Remember, we’re looking for someone who can communicate effectively with senior stakeholders.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Inspired Outsourcing Limited
✨Know Your Dialler Inside Out
Before the interview, make sure you have a solid understanding of dialler technologies and how they function in high-volume sales environments. Brush up on your knowledge of OFCOM, FCA, and DPA regulations, as these will be crucial in demonstrating your compliance awareness.
✨Data is Your Best Friend
Be prepared to discuss how you've used data to drive performance in previous roles. Bring examples of how you've analysed call performance or contact rates to inform strategic decisions. This will show that you can translate complex data into actionable insights, which is key for the Dialler Manager role.
✨Showcase Your Communication Skills
As a Dialler Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've had to challenge operational decisions or influence senior management, and be ready to share those experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage risk while achieving commercial objectives. Prepare for hypothetical situations where you might need to balance productivity with compliance. Think through your thought process and how you would approach these challenges, as this will demonstrate your analytical and decision-making skills.
