At a Glance
- Tasks: Lead a dynamic IT support team and manage a busy helpdesk.
- Company: Join Inspired ICT Solutions Ltd, supporting schools with top-notch IT services.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Opportunity for career growth and hands-on project involvement.
- Why this job: Make a real difference in education by providing essential IT support.
- Qualifications: Experience in IT support leadership and strong communication skills required.
Location: Berkshire
Salary: £35,000 - £45,000 per annum
Vacancy Type: Permanent
Inspired ICT Solutions Ltd provides trusted IT support, products and services to primary schools across Berkshire, North Hampshire and South Oxfordshire. Following continued growth, we are looking for an IT Support Team Leader to manage our busy helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need.
The Role
This is a hands-on leadership role for someone who enjoys keeping a busy support desk organised, helping colleagues succeed and ensuring customers receive timely, clear and helpful communication. You will support and manage the IT support team, oversee ticket flow, triage new requests, help prioritise workloads, guide escalations and provide technical support remotely and onsite when required. The role involves supporting teachers, students, technicians and senior school staff across hardware, software, networking, audio-visual systems and Microsoft 365 services. A friendly, professional and approachable manner is essential, with the ability to explain technical issues clearly and calmly in plain English. The position includes home working, remote support and onsite visits, including hands-on support and project work at customer sites.
Your Responsibilities
- As Team Leader, you will set the standard for ticket management, customer communication and day-to-day support delivery, helping keep the helpdesk organised and work moving.
- You will need to lead by example, modelling professionalism, clear communication, ownership, calm problem-solving and proactive ticket management, especially during busy periods.
- Take ownership of ad hoc IT projects from initiation to completion, ensuring effective planning, coordination, delivery and clear communication.
- You will report to the Managing Director and work closely with the Operations Manager to ensure tickets are triaged, progressed, updated and responded to professionally.
Essential Requirements
- Experience leading, supervising or mentoring an IT support team, helpdesk team or small technical team.
- Strong experience managing support tickets, triaging new requests, prioritising workloads and ensuring timely customer updates.
- Good hands-on technical support experience across Windows devices, Microsoft 365, networking and general school IT environments.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
- A calm, organised and proactive approach, with the ability to support colleagues, manage priorities and keep work moving.
- A full driving licence and access to a car, as onsite visits to schools and customer sites will be required.
- Willingness to complete an enhanced DBS check.
- You should have a good working knowledge of a range of technologies and systems, including:
- Microsoft software and Windows operating systems, including Office and 365 Exchange Online, Teams, SharePoint, OneDrive and ideally Microsoft Intune
- IP networking and switching, including LAN, WAN, WLAN and VLANs
- Wi-Fi systems, including setup, configuration and support
- Domain services, including Active Directory, DHCP, DNS, Group Policy and related infrastructure
- Physical and virtual server administration
- Good knowledge of domain management and DNS
- Filtering software such as Securly and Netsweeper
- MDM such as Securly, JAMF and Lightspeed
- Additional knowledge in the following areas would be advantageous; please include relevant experience in your CV or covering letter:
- AutoTask PSA and Datto RMM/N-Central
- Microsoft 365 migration from on-prem AD and file servers
- Advanced knowledge of routers and firewalls
- Audio-visual equipment such as sound systems and projectors
- Touch screen and touch boards
- Certificates and CAs
Key Skills
We are looking for someone with strong communication skills, good technical judgement and the confidence to support a small team. You should be organised, calm under pressure, approachable and able to prioritise effectively while maintaining accurate ticket notes and clear customer updates. A good understanding of safeguarding, cyber security, GDPR and professional conduct in a school environment is also important. Normal working hours are 8:30am to 5:30pm, although some IT work may need to be completed outside normal hours. We offer flexibility in return and value a sensible, team-focused approach.
To Apply
If you feel you are a suitable candidate and would like to work for Inspired ICT Solutions Ltd, please do not hesitate to apply.
IT Support Team Leader in Wokingham employer: Inspired ICT Ltd
Inspired ICT Solutions Ltd is an exceptional employer, offering a supportive and collaborative work environment in Berkshire. With a focus on professional development and a commitment to delivering outstanding IT support to primary schools, employees benefit from flexible working arrangements, hands-on leadership opportunities, and the chance to make a meaningful impact in the education sector. Join us to be part of a friendly team that values clear communication, proactive problem-solving, and a shared dedication to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Wokingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inspired ICT Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inspired ICT Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inspired ICT Ltd!
✨Direct Apply to Inspired ICT Ltd
Let's not forget to apply directly through the Inspired ICT Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Wokingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inspired ICT Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inspired ICT Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inspired ICT Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
