At a Glance
- Tasks: Build relationships with professionals and gather feedback to enhance DigiDAD's platform.
- Company: Join a dynamic team at DigiDAD, focused on supporting young dads.
- Benefits: Flexible work from home, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for future development in training products for professionals.
- Why this job: Make a real difference in the lives of young dads while developing your career.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 38000 - 42500 £ per year.
Job Purpose
To grow DigiDAD's reach and impact by building relationships with professionals who can introduce the platform to young dads; and gathering feedback from professionals and young dads that informs ongoing improvement of the platform and NEYDL's outreach approach. This role works closely with the DigiDAD Programme Manager to support DigiDAD's growth, sharing feedback and helping to inform planning around outreach, platform and content development.
Hours - Full-time (35 hours per week), Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the project.
Location - Hybrid, home-based with regular travel to NEYDL’s Gateshead base and professional meetings in the North East, with some national travel.
Key Responsibilities
- Professional outreach and relationships
- Build relationships with professionals likely to introduce DigiDAD to the young dads they work with, or to recommend it to colleagues, through networking, invitations to present, and warm referrals.
- Work with NEYDL’s Young Dads Workers to identify and follow up on professional contacts they already engage with who may be interested in DigiDAD.
- Identify and strategically prioritise the outreach opportunities most likely to lead to new registrations.
- Represent DigiDAD at a small number of carefully selected events or conferences each year, where the audience is a strong match for DigiDAD’s goals.
- Onboarding and engagement
- Deliver onboarding sessions and demonstrations to professionals, showing them what DigiDAD offers and how to use it with the young dads they support.
- Deliver and/or support regular webinars for current and prospective DigiDAD users, covering both professional and young dad audiences as needed.
- Support professionals through the registration and onboarding process, and help them confidently introduce DigiDAD to the young dads they work with.
- Encourage service beneficiaries to engage with DigiDAD content through dissemination of DigiDAD news, updates, and information across our in-house communication channels e.g. WhatsApp groups and DigiDAD Gaming community on Discord.
- Feedback and evaluation
- Hold structured conversations with young dads who use DigiDAD to gather feedback on content, design and user experience.
- Gather feedback on outreach materials and messaging, and share insights with the DigiDAD Programme Manager to inform evaluation, reporting and improvements.
- Working with the Business Development Manager
- Maintain regular contact with NEYDL’s Business Development Manager, including a simple shared tracker to record and follow up leads.
- Refer any commissioning or training sales opportunities identified through DigiDAD outreach to the Business Development Manager.
- Follow up DigiDAD-interested contacts referred by the Business Development Manager.
- Recording and reporting
- Record outreach activity and registration data accurately and in a timely way, in line with NEYDL’s data management and evaluation systems.
- Contribute ideas for campaign activity, content and service development based on direct engagement with users and professionals.
- Standard clauses
- The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy.
- The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times.
- The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy.
- This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment.
- This job description is not exhaustive.
Future opportunity: there is potential for this role to develop a training product for professionals on making the best use of DigiDAD. There are no immediate plans for this, but it may form part of the role’s future development.
A covering letter of no more than two sides of A4 (Arial, size 12) or a video of no more than four minutes. Send your application to with the subject line ‘Job Application - DigiDAD Engagement Officer’.
Interviews: 12 August
NEYDL is committed to equity, diversity and inclusion. We welcome applications from all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we serve.
Client Manager - Work from Home employer: INSPIRED HR
At NEYDL, we pride ourselves on being an exceptional employer that values equity, diversity, and inclusion. Our hybrid work model allows for flexibility while fostering a collaborative environment where employees can grow and develop their skills through meaningful outreach initiatives. With opportunities to engage directly with young dads and professionals, our team is dedicated to making a positive impact in the community, making this role both rewarding and fulfilling.
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We think this is how you could land Client Manager - Work from Home
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We think you need these skills to ace Client Manager - Work from Home
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How to prepare for a job interview at INSPIRED HR
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When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of INSPIRED HR. Sharing personal stories or insights can really make us stand out.
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