At a Glance
- Tasks: Repair and troubleshoot gaming terminals while providing top-notch customer service.
- Company: Join Inspired Gaming, a leader in gaming technology and services.
- Benefits: Enjoy competitive pay, generous leave, and personal development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team.
- Why this job: Experience variety daily, from servicing machines to meeting customers across venues.
- Qualifications: Full UK manual driving licence; no experience needed, training provided.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Full time – average of 40 hours per week across various shifts, to include some weekends.
Transport: This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
We have an exciting full time / permanent opportunity within Inspired Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.
What you’ll do:
- Your role will be to repair, service and troubleshoot on all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and Adult Gaming Centres, delivering top-notch service while tackling a variety of tasks:
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre-wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
The must haves:
- A full UK manual driving licence.
The other stuff we are looking for:
- Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role.
- Field Services is a fast-paced environment driven by high customer expectations. You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you:
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ too.
- Up to 5% employer pension contributions and life insurance.
- Discounted gym membership.
- Cycle to work scheme.
- Tax-free options to buy tech equipment for your home.
Field Service Engineer – Stockport employer: Inspired Gaming Group
Inspired Gaming is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on personal development through bespoke training programmes, a generous leave policy including an extra day for your birthday, and a supportive work culture that values high customer care, you will find a rewarding career as a Field Service Engineer in Stockport. The added benefits of a company vehicle for personal use and various employee perks make this an attractive opportunity for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Stockport
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Inspired Gaming Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Inspired Gaming Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Inspired Gaming Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer – Stockport
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Inspired Gaming Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Inspired Gaming Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Inspired Gaming Group.
How to prepare for a job interview at Inspired Gaming Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Inspired Gaming Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Inspired Gaming Group but also helps you get a feel for whether you’d thrive in that environment.
