At a Glance
- Tasks: Repair and troubleshoot gaming terminals while providing top-notch customer service.
- Company: Join Inspired Gaming, a leader in gaming technology and services.
- Benefits: Enjoy competitive pay, generous leave, and personal development opportunities.
- Other info: Receive comprehensive training and support in a fast-paced, rewarding environment.
- Why this job: Experience variety daily, from servicing machines to meeting customers across venues.
- Qualifications: Full UK manual driving licence; experience is a bonus but not required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Full time – average of 40 hours per week across various shifts, to include some weekends.
Transport: This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
We have an exciting full time / permanent opportunity within Inspired Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.
What you’ll do:
- Your role will be to repair, service and troubleshoot on all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and Adult Gaming Centres, delivering top-notch service while tackling a variety of tasks:
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre-wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
The must haves:
- A full UK manual driving licence.
The other stuff we are looking for:
- Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role.
- Field Services is a fast-paced environment driven by high customer expectations.
- You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you:
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ too.
- Up to 5% employer pension contributions and life insurance.
- Discounted gym membership.
- Cycle to work scheme.
- Tax-free options to buy tech equipment for your home.
Field Service Engineer – Shrewsbury employer: Inspired Gaming Group
Inspired Gaming is an exceptional employer, offering a dynamic work environment for Field Service Engineers in Shrewsbury. With a strong focus on employee development through bespoke training programmes, generous leave policies, and a supportive culture that values work-life balance, you will thrive both personally and professionally. Enjoy the benefits of a company vehicle for personal use, competitive pension contributions, and unique perks like a birthday holiday, making Inspired Gaming a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Inspired Gaming. Understand their products and services, especially in gaming and betting. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Field Service Engineer, especially your problem-solving abilities and customer service experience.
✨Tip Number 3
Dress the part! Even though this is a field-based role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Field Service Engineer – Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience, skills, and achievements that align with what we’re looking for. Don’t just send a generic CV; show us why you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for the gaming industry and how your skills can contribute to our team. Keep it concise but engaging – we want to get to know you!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Inspired Gaming!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Stuff
Familiarise yourself with the gaming terminals and equipment you'll be working on. Research common issues and troubleshooting techniques related to these machines. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to interact with customers regularly. Practice explaining technical concepts in simple terms. During the interview, highlight any past experiences where you've successfully communicated with clients or resolved issues.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and time management. Be prepared to discuss how you prioritise tasks and manage your schedule, especially when dealing with multiple service calls. Use examples from previous jobs or projects to illustrate your point.
✨Emphasise Your Willingness to Learn
If you lack experience, don't sweat it! Focus on your eagerness to learn and adapt. Mention any relevant training or courses you've taken, and express your enthusiasm for the comprehensive onboarding programme they offer. This shows you're committed to growing within the company.
