Relief Manager London/Cambridge

To support the control of the day-to-day operation of licensed Gaming Venues within the Quicksilver and Airport venues. To provide maintenance and repair to sited equipment, with a focus on machine reliability, machine performance and income. To take responsibility for training, guidance, and technical support for all employees at venue level.

Responsibilities

• Budgeted targets are achieved.
• Company operating standards are adhered to.
• Cost controls are met; exception levels are minimized and reported (weekly) to Management; and excellent customer relations are built and maintained.
• To be responsible for the correct siting of equipment in conjunction with the Senior Management to ensure maximization of income to the Venue.
• To maximize all other business opportunities within the Gaming Centre.
• To ensure that cash collections are managed accurately and in accordance with Company procedures.
• To monitor and analyze machine income levels and initiate appropriate action to maximise opportunities through sound machine management.
• To observe the legal aspects of the business relating to machine licensing and to report any discrepancies immediately to the Area Manager.
• Resolve routine malfunctions where cause and correction are readily identified.
• Apply routine diagnostic procedures.
• Review the performance of equipment being serviced, to meet company standards and customer expectations.
• Perform routine preventative maintenance, repair, and service on demand and/or to agreed schedules and record as appropriate on the correct paperwork.
• Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.
• Ensure all servicing requirements are carried out efficiently and in accordance with the instructions issued by the company.
• Ensure Venue Manager/Area Manager is satisfied with the standard of repair before you leave the premises and countersigns the appropriate records of work carried out.
• Maintain regular contact with your Area Manager on all service-related issues, reporting all unresolved problems immediately.
• Report all required parts or spares as identified with your Area Manager, before leaving the venue.
• Ensure that you maintain all tools supplied to you, which will be inspected on a regular basis by your Area Manager, to maintain high standards of service.
• Complete all administration/documentation at the correct time and to the required standard.
• Report immediately to your Area Manager, any damage caused to company property by customers or members of staff.
• Assist the Income Protection Department wherever possible by providing information and reporting any anomalies or suspected misdemeanours that arise, immediately to your Area Manager or as otherwise requested.
• Ensure that all areas under your control are maintained in a clean and safe manner.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To investigate any exceptions, promptly taking appropriate remedial action as necessary.
• To ensure that all Company assets are registered and monitored as appropriate.
• Ensure when new equipment is sited/delivered, all appropriate Venue Staff are instructed on initial Floating/Dumping procedures.
• Ensure that each venue within your allocated service area is visited in accordance with the pre-determined rota/work schedule.
• Adhere to all company policies and procedures.
• Follow escalation procedures to the relevant Area Manager as and when required.
• Efficiently prioritise workload and attend calls within pre-determined time limits.
• Maintain adequate stock levels, requesting consumables spares as and when required.
• Return all faulty advance replacement parts promptly and with appropriate paperwork, stating actual fault of the part.
• With minimal supervision, demonstrate the ability to solve problems efficiently and effectively.
• Provide technical support to venue staff as required.
• To take on any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed.
• Consistently identify and clarify the needs of the venue.
• Consistently strive to meet or exceed standards of service.
• Always maintain good employee relations.

SECURITY

• To assist in security investigations as directed by senior management as and when required.
• To action security alerts as necessary.
• Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.
• Always identify yourself to venue staff using your Company identification card, prior to commencing any work on the premises.
• Ensure the utmost security is maintained with regards to cash, tokens, machine keys and any other company property.
• Under no circumstances is cash or keys to be left unattended or with unauthorised persons.

HEALTH AND SAFETY

• To adhere to all company health and safety practices and procedures. In the event of health and safety issues arising, ensure appropriate action is taken through the company health and safety representative or other appropriate agencies.
• Report any potential hazards to your Area Manager.
• Ensure that all work undertaken by you conforms to current Health and Safety legislation/regulations.

COMMUNICATION

• To attend meetings as and when required.
• To attend periodic business review meetings (1:1) with the Area Manager on agreed dates and to extend this process to subordinates where applicable.
• To promote the company in a positive manner with internal and external personnel or at any other opportunity.

HUMAN RESOURCES

• To ensure that personal conduct is at all times of a manner that reflects favourably on the company and that a presentable appearance is maintained.
• To ensure a good working environment is established to obtain the maximum commitment of staff.
• To help identify and meet job related training needs in conjunction with the Area Manager.
• Attend meetings and training courses as required.
• Work efficiently and effectively with all peers and team members.
• Ensure that any company vehicle entrusted to you is always maintained in a clean and tidy manner and it is serviced in accordance with the company's requirements.
• Ensure that the vehicle's maintenance records are completed, and all mileage sheets are completed daily.

GENERAL

• To ensure that the Company’s Equal Opportunities Policy is always adhered to and to actively discourage harassment, bullying, victimisation, or discrimination of any kind against employees, management, or customers on the grounds of sex, race, disability, age, or religion etc.
• To carry out any other reasonable duties as required by line management.

SOCIAL RESPONSIBILITY

• To adhere to all company Social Responsibility practices and procedures. In the event of any Social Responsibility issues arising, ensure appropriate action is taken through the company representative or other appropriate agencies.
• In keeping with accepted principles of good company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.