At a Glance
- Tasks: Repair, service, and troubleshoot gaming terminals while delivering top-notch customer service.
- Company: Join Inspired Gaming, a leader in gaming technology and services.
- Benefits: Enjoy competitive pay, generous leave, and personal development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team environment.
- Why this job: Experience variety daily, from servicing machines to meeting customers on the road.
- Qualifications: Full UK manual driving licence; no experience needed, training provided.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Full time – average of 40 hours per week across various shifts, to include some weekends.
Transport: This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
We have an exciting full time / permanent opportunity within Inspired Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.
What you’ll do:
- Your role will be to repair, service and troubleshoot on all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and Adult Gaming Centres, delivering top-notch service while tackling a variety of tasks:
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre-wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
The must haves:
- A full UK manual driving licence.
The other stuff we are looking for:
- Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role.
- Field Services is a fast-paced environment driven by high customer expectations. You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you:
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ too.
- Up to 5% employer pension contributions and life insurance.
- Discounted gym membership.
- Cycle to work scheme.
- Tax-free options to buy tech equipment for your home.
Field Service Engineer – Oswestry employer: Inspired Gaming Group
Inspired Gaming is an exceptional employer, offering a dynamic work environment for Field Service Engineers in Oswestry. With a strong focus on employee development through bespoke training programmes, generous leave policies, and a supportive culture that values work-life balance, we ensure our team members thrive both personally and professionally. Enjoy the freedom of a company vehicle for both work and personal use, alongside competitive benefits that make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Oswestry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Inspired Gaming. Understand their products and services, and think about how your skills as a Field Service Engineer can contribute to their success. This will show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Think of examples from your past experiences that highlight your problem-solving skills and ability to work under pressure. We want you to shine!
✨Tip Number 3
Dress the part! Even though this is a field-based role, showing up in smart attire can make a great first impression. It shows professionalism and respect for the interview process. Plus, it’ll help you feel more confident!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Field Service Engineer – Oswestry
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work as a Field Service Engineer and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant skills or experiences that match what we're looking for, like your organisation and communication skills. This helps us see why you're a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the best candidate for the role. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer and the specific tasks involved, like troubleshooting gaming terminals and ensuring compliance with health and safety policies. Brush up on any technical knowledge related to gaming machines, as this will show your enthusiasm and readiness for the job.
✨Show Off Your Communication Skills
Since this role involves meeting customers at various venues, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex technical issues in simple terms, and be ready to discuss how you would handle customer interactions and service calls.
✨Be Organised
Highlight your organisational skills by discussing how you manage your time and tasks effectively. You might want to prepare examples of how you've handled multiple responsibilities or tight deadlines in the past, as this role requires excellent organisation to meet service level agreements.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training programmes, and career advancement opportunities. This shows that you're genuinely interested in the role and eager to grow within the company, which is something they value highly.
