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- Tasks: Be the go-to person for IT support, resolving issues and managing user accounts.
- Company: A tech solutions provider in Burton upon Trent with a focus on growth.
- Benefits: Enjoy 33 days of leave, personal development opportunities, and a bonus birthday holiday.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Experience in IT service desk and proficiency in Windows 11 and Office 365.
- Other info: Join a dynamic team with great opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A technology solutions provider based in Burton upon Trent is seeking a proactive Helpdesk Analyst to be the first point of contact for IT assistance. This role will involve resolving issues, logging tickets, and managing user accounts.
Ideal candidates should have experience in an IT service desk environment and be proficient with Microsoft Windows 11 and Office 365.
The company offers personal development opportunities, 33 days of annual leave, and a bonus holiday for birthdays.
IT Helpdesk Analyst – Growth & 33 Days Leave employer: Inspired Gaming Group
Contact Detail:
Inspired Gaming Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst – Growth & 33 Days Leave
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT helpdesk scenarios. Think about how you would handle specific issues with Windows 11 or Office 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being proactive and having great communication is key in a helpdesk role. We recommend sharing examples of how you've helped users in the past during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Helpdesk Analyst – Growth & 33 Days Leave
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service desk environments. We want to see how your skills with Microsoft Windows 11 and Office 365 can shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about the Helpdesk Analyst role and how you can contribute to our team.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing proactive candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Tech
Make sure you're up to speed with Microsoft Windows 11 and Office 365. Brush up on common issues users face and how to resolve them. Being able to demonstrate your technical knowledge will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your proactive approach and ability to think on your feet.
✨Understand the Company Culture
Research the technology solutions provider and their values. Knowing about their focus on personal development and employee benefits like 33 days of leave can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Helpdesk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. This will not only help you during the interview but also in your future role.
