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- Tasks: Be the go-to tech guru, solving IT issues and helping colleagues thrive.
- Company: Join a supportive team in a dynamic tech environment.
- Benefits: 33 days annual leave, birthday holiday, and tailored training programmes.
- Why this job: Make a real difference by keeping technology running smoothly for everyone.
- Qualifications: Experience in IT service desk, strong communication, and attention to detail.
- Other info: Great opportunities for personal growth and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Monday to Friday, 37.5 hours per week
Location: Office based in Burton on Trent
Are you passionate about technology and helping people solve problems? We are looking for a proactive Helpdesk Analyst to be the first point of contact for colleagues seeking IT assistance. In this role, you will play a vital part in resolving issues, queries, and requests, ensuring smooth operations across our IT Corporate Services team.
What You Will Do
- Handle incoming requests via email, phone, IM, or in person using known fixes and procedures to resolve issues quickly.
- Escalate tickets when needed.
- Maintain accurate records in our ticketing system.
- Manage user accounts in line with IT security standards.
- Provision access to systems and issue communications.
- Support wider IT projects.
Key Responsibilities Include
- Fielding and resolving IT requests using documented fixes and procedures.
- Escalating tickets to 2nd/3rd line support when appropriate.
- Maintaining accurate and relevant information on tickets.
- Managing user accounts (Active Directory) and provisioning access.
- Following compliance documentation and supporting audits.
- Educating colleagues to prevent potential IT issues.
- Undertaking administrative tasks as required.
What We Are Looking For
If you have experience in an IT service desk environment, excellent attention to detail and strong communication skills we would love to hear from you. You should be confident using Microsoft Windows 11, MS Office (Word/Excel), and Office 365, and have experience logging/managing tickets in an electronic Service Desk system.
What's In It For You
- Opportunities for personal development and career advancement through our bespoke training programmes.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day's holiday during the month of your birthday as we want to celebrate 'you' too.
Helpdesk Analyst employer: Inspired Gaming Group
Contact Detail:
Inspired Gaming Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common Helpdesk Analyst questions and practice your responses. We want you to feel confident and ready to showcase your problem-solving skills and tech knowledge.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities right at your fingertips.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service desk environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your tech know-how and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and helping others. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Experience: When filling out your application, focus on your experience with ticketing systems and user account management. We want to know how you've tackled similar challenges before, so give us the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows 11, MS Office, and Office 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had. This will show that you're not just familiar with the software but can also handle common issues.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to demonstrate how you would resolve specific IT issues. Think about past experiences where you successfully solved a problem and be ready to explain your thought process. This will highlight your proactive approach and ability to think on your feet.
✨Communication is Key
Since you'll be the first point of contact for IT assistance, practice explaining technical concepts in simple terms. During the interview, showcase your communication skills by being clear and concise when answering questions. This will help convey that you can effectively educate colleagues and manage their queries.
✨Show Your Attention to Detail
As a Helpdesk Analyst, maintaining accurate records is crucial. Bring examples of how you've managed documentation or ticketing systems in the past. During the interview, emphasise your meticulous nature and how it contributes to smooth operations, which is vital for this role.
