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- Tasks: Repair and troubleshoot gaming terminals while providing top-notch customer service.
- Company: Join Inspired Gaming Group, a leader in gaming technology and services.
- Benefits: Starting salary of £25,900, with bonuses, training, and generous leave policies.
- Why this job: Enjoy a dynamic role with varied tasks and the freedom of being on the road.
- Qualifications: Full UK driving licence and a passion for customer care; experience is a bonus.
- Other info: Great career growth opportunities and a supportive onboarding programme.
The predicted salary is between 25900 - 27000 £ per year.
Job Details
Hours: Full time – average of 40 hours per week across various shifts, to include some weekends.
Salary: Starting at £25,900 and increasing to £27,000 + a £1000 bonus upon successful completion of your probationary period.
Transport: This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
Overtime: Paid at time and half.
About the role
We have an exciting full time / permanent opportunity Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.
What you’ll do
- Repair, service and troubleshoot all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and adult gaming centres, delivering top-notch service while tackling a variety of tasks.
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre-wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
Experience is a bonus, however if you do not have experience, that’s not a problem. We’ll fully train and support you every step of the way through a detailed onboarding programme when you join.
Must Haves
- A full UK manual driving licence.
- To live within a 40-minute drive of the Warrington area.
Other requirements
Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role.
Field Services is a fast-paced environment driven by high customer expectations. You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday.
- Up to 5% employer pension contributions and life insurance.
Plus…
- Discounted gym membership
- Cycle to work scheme
- Tax-free options to buy tech equipment for your home.
How to apply
If you are interested in applying for this role, please send your CV to peter.smith@inseinc.com.
VAC-3531
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Field Service Engineer – Warrington employer: Inspired Gaming Group
Contact Detail:
Inspired Gaming Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Warrington
✨Tip Number 1
Get to know the company inside out! Research Inspired Gaming Group and their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. Think about how you’d handle troubleshooting or customer service scenarios, as these are key in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer – Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant skills or experiences that match what we’re looking for, like customer service or technical troubleshooting. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional – we want to get to know the real you!
Show Off Your Skills: Don’t be shy about showcasing your skills in your application. Whether it’s your organisational abilities or your knack for problem-solving, let us know how you can contribute to our team. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Stuff
Make sure you understand the basics of gaming terminals and the types of issues you might encounter. Brush up on common troubleshooting techniques and be ready to discuss how you would approach repairs or installations.
✨Show Off Your Customer Service Skills
This role is all about providing top-notch service, so think of examples from your past experiences where you’ve gone above and beyond for a customer. Be prepared to explain how you handle difficult situations and maintain a positive attitude.
✨Be Organised
Since you'll be juggling various tasks and locations, demonstrate your organisational skills. Bring a planner or notes to the interview to show how you manage your time and keep track of service calls and documentation.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training programmes, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
