At a Glance
- Tasks: Repair and troubleshoot gaming terminals while providing top-notch customer service.
- Company: Join Inspired Gaming, a leader in gaming technology and services.
- Benefits: Enjoy competitive pay, generous leave, and personal development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team environment.
- Why this job: Experience variety daily, from servicing machines to meeting customers across venues.
- Qualifications: Full UK manual driving licence; no experience needed, training provided.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Full time – average of 40 hours per week across various shifts, to include some weekends.
Transport: This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
We have an exciting full time / permanent opportunity within Inspired Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.
What you’ll do: Your role will be to repair, service and troubleshoot on all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and Adult Gaming Centres, delivering top-notch service while tackling a variety of tasks:
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre-wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
Experience is a bonus, however if you do not have experience, that’s not a problem. We’ll fully train and support you every step of the way through a detailed onboarding programme when you join.
The must haves: There are only two things that are deal-breakers for us. You’ll need:
- A full UK manual driving licence.
The other stuff we are looking for: Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Field Services is a fast-paced environment driven by high customer expectations. You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you: We believe in rewarding our people, so here’s what you’ll get:
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ too.
- Up to 5% employer pension contributions and life insurance.
- Discounted gym membership.
- Cycle to work scheme.
- Tax-free options to buy tech equipment for your home.
Field Service Engineer – Stockport employer: Inspired Gaming Group
Inspired Gaming is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where no two days are the same. With comprehensive training programmes, generous leave policies, and a strong focus on personal development, employees can thrive both professionally and personally. The company also provides unique benefits such as a company vehicle for personal use, discounted gym memberships, and a supportive culture that celebrates individual milestones.
