At a Glance
- Tasks: Repair, maintain, and install gaming equipment in a fast-paced environment.
- Company: Join a leading company in the gaming and entertainment industry.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Flexible hours and a fun team atmosphere await you!
- Why this job: Make a real impact while working with cutting-edge technology and engaging with customers.
- Qualifications: Good education, driving licence, and problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
Hours:
Full time – average of 40 hours per week across various shifts, to include some weekends
Transport:
This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use.
We have an exciting full time / permanent opportunity within Inspired Gaming for a Field Service Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land‑based and mobile channels around the world.
What you’ll do:
Your role will be to repair, service and troubleshoot on all types of gaming terminals in Licensed Betting Offices, Pubs, Motorway Services and Adult Gaming Centres, delivering top‑notch service while tackling a variety of tasks:
- Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
- Carry out machine installations, changes and removals along with pre‑wiring as and when required.
- Control and replace parts in accordance with laid down procedures.
- Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
- Ensure all company assets are safeguarded in accordance with company procedures.
- Comply at all times with the Health and Safety at Work Policy.
- Carry out Portable Appliance Tests, Planned Preventative Maintenance (PPM) and Projects ensuring that the necessary documentation is completed.
No two days are the same in this job! One day, you could be servicing our flagship gaming terminal and the next, you’re troubleshooting issues found on a pool table. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!
Experience is a bonus, however if you do not have experience, that’s not a problem. We’ll fully train and support you every step of the way through a detailed onboarding programme when you join.
The must haves:
- A full UK manual driving licence.
The other stuff we are looking for:
Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role.
Field Services is a fast‑paced environment driven by high customer expectations. You will be expected to provide a high level of customer care and be able to achieve all key performance targets.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- Opportunities for personal development and career advancement through our bespoke training programmes.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.
- An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ to.
- Up to 5% employer pension contributions and life insurance.
Plus…
- Discounted gym membership
- Cycle to work scheme
- Tax‑free options to buy tech equipment for your home.
VAC-3530
Field Service Engineer – Liverpool employer: Inspired Gaming Group
As a Field Service Engineer in Liverpool, you will join a dynamic team dedicated to delivering exceptional customer service in the fast-paced gaming and public house sectors. Our company fosters a supportive work culture that prioritises employee development through our Tier training programme, ensuring you have the tools and opportunities for personal and professional growth. With a commitment to high standards and a focus on teamwork, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Liverpool
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the gaming and public house sectors. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and repairs, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories in your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Field Service Engineer – Liverpool
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the role of a Field Service Engineer and the equipment you'll be working with. Highlight any relevant experience or skills in your application that show you can handle repairs, maintenance, and installations like a pro.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully dealt with customers in the past.
Be Organised:Field Service Engineers need to juggle multiple tasks and priorities. In your application, mention any experience you have with organisation and time management. This will show us that you can keep up with the fast-paced environment we work in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Inspired Gaming Group
✨Know Your Stuff
Make sure you have a solid understanding of the equipment and services the company offers. Brush up on your knowledge about LBO, Gaming, and Public house establishments. Being able to discuss specific products and how you've handled similar issues in the past will show that you're ready for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky situations before. Think about times when you've had to troubleshoot or repair equipment under pressure. This will demonstrate your ability to think on your feet and resolve issues efficiently, which is crucial in a fast-paced environment.
✨Communicate Like a Pro
Since excellent communication is key, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you'll need to interact with customers and colleagues alike. A friendly, approachable manner can go a long way in making a good impression.
✨Be Flexible and Ready to Adapt
The role requires flexibility with working hours and shift changes, so be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing circumstances or worked as part of a team to meet customer needs. This shows that you're not just capable but also willing to go the extra mile.
