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- Tasks: Support daily operations in a vibrant gaming venue and ensure top-notch customer service.
- Company: Join Playnation, a fun and dynamic gaming environment.
- Benefits: Enjoy 33 days annual leave, birthday leave, and a recognition scheme.
- Why this job: Be part of an exciting team while enhancing your customer service skills.
- Qualifications: No specific qualifications needed, just a passion for customer care.
- Other info: Great opportunity for career growth and making new friends!
The predicted salary is between 24000 - 36000 Ā£ per year.
To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, while being responsible for floats daily. Offering customers promotions. This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.
Key Responsibilities
- Support and deliver company sales targets.
- Create an environment of top class customer care.
- Company operating standards are exceeded.
- Challenge 25 being proactive and aware always.
- Cash handling, ensuring all the correct checks are carried out in full.
- Maximise any business opportunity within the gaming centre.
- Promote the business to all customers new and old.
- Handle all customer complaints.
Customer Service
- Consistently identify and clarify the needs of the venue.
- Consistently strive to meet or exceed standards of service.
- Maintain good employee relations always.
Security
- Assist in security investigations as directed by senior management as and when required.
- Action security alerts as necessary.
Person Specification
- Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.
- Ensure the utmost security is maintained with regards to cash, machine keys and any other company property.
- Under no circumstances are cash or keys to be left unattended or with unauthorised persons.
Health and Safety
- Adhere to all company health and safety practices and procedures.
- In the event of health and safety issues arising, ensure appropriate action is taken through the company health and safety representative or other appropriate agencies.
- Report any potential hazards to your Supervisor.
- Ensure that all work undertaken by you conforms to current Health and Safety legislation/regulations.
Communication
- Attend meetings as and when required.
- Attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
- Promote the company in a positive manner with internal and external personnel or at any other opportunity.
Human Resources
- Ensure that personal conduct is always of a manner that reflects favourably on the company and that a presentable appearance is maintained.
- Ensure a good working environment is established to obtain the maximum commitment of staff.
- Help identify and meet job related training needs in conjunction with the Service Supervisor.
- Attend meetings and training courses as required.
- Work efficiently and effectively with all peers and team members.
Benefits
- 33 days annual leave ā you are required to work on bank holidays.
- Recognition scheme awarded each quarter and annually.
- Recommend a Friend Scheme ā Put forward a friend to work for us to earn a bonus (Subject to T&Cās).
- Birthday Leave (An extra day off for your birthday).
- Enhanced Family Friendly Policies.
- Company pensions above statutory level.
Customer Service Assistant in Cullompton employer: Inspired Gaming Group
Contact Detail:
Inspired Gaming Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Assistant in Cullompton
āØTip Number 1
Get to know the company! Before your interview, do a bit of research on Playnation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle cash responsibly. The more comfortable you are, the better you'll perform!
āØTip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, especially in a customer-facing role like this one. A smart appearance shows that you take the opportunity seriously.
āØTip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itās a great chance to reiterate why youād be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant in Cullompton
Some tips for your application š«”
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've created top-class customer care in previous roles, so share specific examples that demonstrate your ability to handle customer concerns and promote a positive environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if necessary to make your skills and experiences stand out, especially those related to cash handling and security.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Refer to the job description and align your skills with the key responsibilities mentioned. This shows us that youāve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itās the best way for us to receive your application directly, and it helps us keep track of all applicants. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at Inspired Gaming Group
āØKnow the Venue Inside Out
Before your interview, make sure you research Playnation Genda and understand their gaming venue operations. Familiarise yourself with their customer service standards and any promotions they offer. This will show that you're genuinely interested in the role and ready to contribute from day one.
āØPrepare for Customer Scenarios
Think about potential customer interactions you might face as a Customer Service Assistant. Prepare examples of how you would handle complaints or promote offers. Practising these scenarios will help you demonstrate your problem-solving skills and customer care approach during the interview.
āØHighlight Your Cash Handling Experience
Since cash handling is a key responsibility, be ready to discuss your previous experience with managing cash floats and ensuring security. Share specific examples of how you've maintained accuracy and security in past roles, as this will reassure them of your reliability.
āØShow Your Team Spirit
This role involves working closely with others, so be prepared to talk about your teamwork experiences. Highlight times when you've collaborated effectively with colleagues or supported team goals. This will demonstrate that you can contribute to a positive working environment at Playnation Genda.
