Account Manager

Ignite Energy is part of the Inspired PLC family. Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for an Account Manager to join our successful team. This role is remote, with occasional travel required to our Wantage office.

Role and Responsibilities

• The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships.
• The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services.
• Be directly responsible for growing and retaining an existing client base.
• Oversee all client workstreams and manage resources to ensure delivery.
• Act as the first point of contact for clients.
• Arrange, lead and minute internal portfolio calls, addressing issues and directing the team in priority actions.
• Be seen as the “Go To” for all client and internal queries.
• Lead on the upsell and cross-sell of services.
• Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
• Regularly hold account management meetings and conference calls with customers.
• Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
• Liaise closely with the Supply Services team regarding ongoing service delivery, assisting with the resolution of any issues.
• Contribute to monthly Account Management meetings.
• Lead on new meter installations with clients and contractors.
• Track customer debt positions, ensuring any issues around late payment are resolved.

Experience and Qualifications

• Detailed knowledge of energy markets and contracts.
• Background in Account Management.
• Knowledge of supply metering – electricity & gas.
• Experience in new site connections/metering.
• Have excellent communication skills for dealing with customers, contractors, and other team members.
• Be self-motivated and able to work autonomously.
• Skilled in the use of Microsoft Excel and computer literate.
• Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries.
• Attention to detail.
• Have an aptitude for management, as much of the role involves working with or demanding response of other parties to deliver a good service.
• Have a strong mathematical and analytical skillset for reporting.

What we offer

• Training and development opportunities.
• Company pension.
• Sharesave scheme.
• Life insurance.
• Access to a wide range of voluntary benefits through our Inspired Benefits Portal.

If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck.