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For Companies At a Glance
- Tasks: Support 400+ users and troubleshoot IT issues in a dynamic online education environment.
- Company: Join a growing online education provider with a vibrant IT team.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference by helping students and staff with their tech needs.
- Qualifications: Experience in IT support and strong knowledge of Windows and Office 365.
- Other info: Exciting opportunity to work in a supportive and innovative atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A growing online education provider is seeking an IT Support Technician to join its expanding IT department. This role is based in the South Wales, Crickhowell Office and primarily supports over 400 remote employees and 8,000+ students.
The ideal candidate will have:
- Previous IT support experience
- Strong knowledge of Windows 10/11 and Microsoft Office 365
- Exceptional problem-solving and customer-service skills
This position involves logging user requests, configuring IT hardware, and troubleshooting software issues.
IT Support Technician (1st Line) - Support 400+ Users in City of Westminster employer: Inspired Education
Contact Detail:
Inspired Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (1st Line) - Support 400+ Users in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Technician role.
✨Tip Number 2
Show off your skills! Prepare to demonstrate your knowledge of Windows 10/11 and Microsoft Office 365 during interviews. Maybe even bring along a quick troubleshooting scenario to showcase your problem-solving prowess.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on customer service scenarios. This will help you articulate your experience in supporting users effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician (1st Line) - Support 400+ Users in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and knowledge of Windows 10/11 and Microsoft Office 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can help us support our 400+ users. Keep it friendly and professional, and let your personality come through.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Inspired Education
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office 365. Be ready to discuss specific features and common issues users face, as well as how you would troubleshoot them. This shows that you’re not just familiar with the software but can also provide practical solutions.
✨Showcase Your Customer Service Skills
Since this role involves supporting over 400 remote employees, it’s crucial to demonstrate your exceptional customer service skills. Prepare examples of how you've handled difficult situations or resolved user issues in the past. This will highlight your ability to communicate effectively and empathise with users.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting a problem. This could involve logging user requests or configuring IT hardware. Showing your logical approach to problem-solving will impress the interviewers.
✨Research the Company Culture
Take some time to understand the company’s mission and values. Knowing about their focus on online education and how they support students can help you tailor your answers. It also shows that you’re genuinely interested in being part of their team and contributing to their goals.
