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For Companies At a Glance
- Tasks: Support 400+ remote employees and 8,000+ students with IT issues.
- Company: Join a rapidly growing online education provider in South Wales.
- Benefits: Competitive salary based on experience and opportunities for growth.
- Why this job: Make a real difference in the lives of students and staff through tech support.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft Office.
- Other info: Be part of a dynamic team that values collaboration and knowledge sharing.
The predicted salary is between 24000 - 36000 £ per year.
Inspired Online Schools is expanding its IT department and is seeking an IT Support Technician based in the South Wales, Crickhowell Office to support a rapidly growing online education provider. This role will predominantly support 400+ remote employees and 8,000+ students while also engaging in a variety of other IT‑related tasks.
Responsibilities
- Log, prioritise and resolve user requests while managing workload effectively.
- Administer IT assets and configure IT hardware.
- Provide remote support to 400+ employees and 8,000+ students.
- Troubleshoot Microsoft 365 and Adobe Connect software packages.
- Escalate and liaise support queries with internal Inspired IT or external third‑party companies.
- Maintain accurate records and perform clerical administration tasks.
Qualifications
- Previous experience providing IT support (essential).
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Methodical and logical problem‑solving skills.
- Excellent customer‑service orientation and the ability to empathise with user frustrations.
- Proactive relationship building with customers and suppliers.
- Team‑player who shares knowledge, ideas and information.
Salary dependent on experience.
IT Service Support (1st Line) in City of Westminster employer: Inspired Education
Contact Detail:
Inspired Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support (1st Line) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education or support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved issues in the past, especially with Microsoft 365 or Windows systems.
✨Tip Number 3
Be proactive! If you notice any gaps in the company's IT support processes during your research, mention them in your interview. This shows you're not just looking for a job; you're ready to contribute to their success.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT Service Support (1st Line) in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous IT support experience and showcases your knowledge of Windows 10/11 and Microsoft Office 365. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can help our remote employees and students. Don’t forget to mention your problem-solving skills and customer service orientation.
Showcase Your Team Spirit: We love team players! In your application, highlight any experiences where you've collaborated with others or shared knowledge. This will show us that you're not just about individual success but also about building relationships.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Inspired Education
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office 365. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you’ve solved problems or improved processes.
✨Show Off Your Customer Service Skills
Since this role involves supporting a large number of users, it’s crucial to demonstrate your customer service orientation. Prepare to share stories where you’ve empathised with frustrated users and how you resolved their issues effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and methodically, as this will showcase your logical problem-solving skills and how you approach challenges.
✨Highlight Teamwork and Communication
This position requires collaboration with both internal teams and external partners. Be prepared to discuss how you’ve built relationships in past roles and how you share knowledge with colleagues to enhance team performance.
