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For Companies At a Glance
- Tasks: Support 400+ remote employees and 8,000+ students with IT issues.
- Company: Join Inspired Online Schools, a rapidly expanding online education provider.
- Benefits: Gain hands-on experience in a dynamic IT environment with growth opportunities.
- Why this job: Make a real difference in the lives of students and staff through tech support.
- Qualifications: Previous IT support experience and strong knowledge of Microsoft 365 required.
- Other info: Be part of a collaborative team focused on innovation and user satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Inspired Online Schools requires an IT Support Technician based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands‑on approach. Primarily you will be supporting 400+ remote employees and 8,000+ students and being involved in a variety of other IT‑related tasks.
Key Responsibilities
- Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
- IT asset administration
- IT Hardware setup and maintenance
- Support 400+ employees remotely and 8,000+ students remotely
- Support a variety of software packages such as Microsoft 365 and Adobe Connect.
- Strong knowledge of Microsoft 365 including the ability to troubleshoot
- Escalate and liaise support queries with internal Inspired IT or with external third‑party companies
The Ideal Candidate Will Have
- Previous experience providing IT support (essential)
- Windows 10/11
- Microsoft Office 365
- Able to troubleshoot and resolve problems methodically and logically
- Good administration/clerical skills for updating records
- Empathise with user frustrations; capable of dealing with people in a calm, effective manner
- Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
- Able to build professional relationships with customers and suppliers.
- Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.
This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in a rapidly expanding online education provider. Salary dependent on experience.
Safeguarding Statement
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.
SCHOOL APPLICATION FORM
Please download and complete our Inspired Application Form and submit alongside your CV.
IT Service Support (1st Line) in London employer: Inspired Education Group
Contact Detail:
Inspired Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support (1st Line) in London
✨Tip Number 1
Get to know the company! Research Inspired Online Schools and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that IT Support role.
✨Tip Number 3
Prepare for common interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Practising your responses will help you feel more confident and articulate when discussing your skills in troubleshooting and user support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace IT Service Support (1st Line) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to supporting our remote employees and students. Keep it friendly and professional!
Follow the Application Instructions: Don’t forget to download and complete the Inspired Application Form as mentioned in the job description. We love it when applicants follow instructions, so make sure you submit it alongside your CV!
Show Your Personality: While we’re all about professionalism, we also appreciate a bit of personality! Let us know what makes you unique and how you can bring that to our expanding IT department. We’re looking for team players who can connect with others!
How to prepare for a job interview at Inspired Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss how you've used these tools in previous roles, and prepare to troubleshoot common issues on the spot. This will show that you're not just familiar with the software but can also handle real-world problems.
✨Showcase Your Customer Service Skills
Since you'll be supporting a large number of remote employees and students, it's crucial to demonstrate your ability to empathise with users. Prepare examples of how you've effectively managed user frustrations in the past, and highlight your communication skills. This will help them see you as a calm and effective problem-solver.
✨Prioritisation is Key
In this role, you'll need to log and prioritise requests efficiently. Think of specific instances where you've successfully managed multiple tasks or requests at once. Discuss your time management strategies and how you ensure that urgent issues are addressed promptly.
✨Team Player Vibes
They’re looking for someone who can contribute to a team environment. Be prepared to talk about how you've collaborated with others in previous roles. Share examples of how you've shared knowledge or supported colleagues, as this will show that you can build professional relationships and work towards common goals.
