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For Companies At a Glance
- Tasks: Support 400+ remote employees and 8,000 students with IT requests.
- Company: A fast-growing EdTech provider revolutionising online education in the UK.
- Benefits: Competitive salary based on experience and exposure to diverse IT functions.
- Why this job: Join a dynamic team and make a difference in online learning.
- Qualifications: Experience in IT support, especially with Windows 10/11 and Microsoft 365.
- Other info: Great opportunity for career growth in a vibrant work environment.
The predicted salary is between 30000 - 42000 £ per year.
A growing online education provider in the UK seeks an IT Support Technician to enhance its expanding IT department. This role involves supporting over 400 remote employees and 8,000 students, managing user requests, and maintaining IT assets.
Ideal candidates should have prior experience in IT support, specifically with Windows 10/11 and Microsoft 365. This position offers exposure to various IT functions in a dynamic work environment, and salary is dependent on experience.
First-Line IT Support Technician for EdTech Growth in London employer: Inspired Education Group
Contact Detail:
Inspired Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Technician for EdTech Growth in London
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your school who work in IT support. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on Windows 10/11 and Microsoft 365. We all know that hands-on experience speaks volumes, so be ready to demonstrate what you know.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview! Research common IT support scenarios and think about how you’d handle them. We want you to shine, so practice articulating your thought process clearly and confidently.
We think you need these skills to ace First-Line IT Support Technician for EdTech Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match up with what we need, so don’t be shy about showcasing your IT support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining our EdTech team and how you can contribute to supporting our remote employees and students. Keep it friendly and professional!
Showcase Problem-Solving Skills: In the IT support world, problem-solving is key. Use examples in your application that demonstrate how you've tackled user requests or resolved IT issues in the past. We love seeing your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing IT department!
How to prepare for a job interview at Inspired Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss common issues users face and how you would resolve them. This shows that you’re not just familiar with the software, but that you can troubleshoot effectively.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll be dealing with a variety of users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and patiently, as this is crucial for supporting remote employees and students.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about past experiences where you successfully resolved user issues. Prepare to walk the interviewer through your thought process and the steps you took to solve the problem.
✨Research the Company Culture
Understanding the company’s mission and values can give you an edge. Familiarise yourself with their approach to education technology and how they support their staff and students. This will help you align your answers with what they value most in their team.
