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- Tasks: Provide IT support to 500+ remote employees and 8,000+ students.
- Company: Join Inspired Education, a leading global group of premium schools.
- Benefits: Enjoy a competitive salary, life assurance, healthcare cashback, and pension.
- Why this job: Make a real difference in education while working remotely with a dynamic team.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills.
- Other info: Flexible working hours and opportunities for professional growth.
The predicted salary is between 25000 - 35000 £ per year.
Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents. Founded in 2013, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio.
ROLE SUMMARY:
- Company: Inspired Online Schools, part of the Inspired Education Group
- Contract: Permanent
- Working Hours: Full time – 37.5 hours
- Location: Remote, UK Based
- Salary: £25,000.00 per annum, plus 10% anti-social hours allowance
- Start date: As soon as possible
- Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Pension
Inspired Online Schools requires an IT Support Technician based in the UK to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 500+ remote employees and 8,000+ students while also being involved in a variety of other IT-related tasks.
KEY RESPONSIBILITIES:
- To work in a remote environment and provide formal support from 15:00 – 23:00 UK business hours
- Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively
- Support 500+ employees and 8,000+ students remotely
- Support a variety of software packages such as Microsoft 365 and Adobe Connect
- Strong knowledge of Microsoft 365 including the ability to troubleshoot
- Escalate and liaise support queries with internal Inspired IT or with external third-party companies
THE IDEAL CANDIDATE WILL HAVE:
- Previous experience providing IT support (essential)
- Windows 10 / 11
- Microsoft Office 365
- Able to troubleshoot and resolve problems methodically and logically
- Good administration/clerical skills for updating records
- Empathise with user frustrations; capable of dealing with people in a calm, effective manner
- Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed
- Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information
- Possible requirement to work alternative hours
SAFEGUARDING STATEMENT: Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
IT Service Technician (1st Line) employer: Inspired Education Group
Contact Detail:
Inspired Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician (1st Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, join relevant groups on LinkedIn, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or any relevant certifications, make sure to highlight them during your conversations. We want to see how you can bring value to our team at Inspired Online Schools!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team. Let’s get you started on this journey together!
We think you need these skills to ace IT Service Technician (1st Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Technician role. Highlight your relevant experience with IT support, especially with Microsoft 365 and troubleshooting skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join our Inspired family!
How to prepare for a job interview at Inspired Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss how you've used these tools in previous roles, and prepare to troubleshoot common issues on the spot.
✨Showcase Your Customer Service Skills
As an IT Service Technician, you'll be dealing with frustrated users. Think of examples where you've successfully resolved user issues while keeping calm and empathetic. This will show that you can handle the pressure and understand customer needs.
✨Demonstrate Team Spirit
Inspired Online Schools values teamwork, so come prepared with examples of how you've contributed to a team in the past. Highlight any experiences where you shared knowledge or helped colleagues solve problems.
✨Prepare for Remote Work Questions
Since this role is remote, be ready to discuss how you manage your time and workload effectively. Think about how you would log and prioritise user requests and be prepared to share your strategies for staying organised in a remote environment.
