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- Tasks: Support 400+ remote employees and 8,000+ students with IT issues.
- Company: Join Inspired Online Schools, a rapidly expanding online education provider.
- Benefits: Competitive salary based on experience and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support while making a difference in education.
- Qualifications: Experience with Windows 10/11 and Microsoft Office 365 is essential.
- Other info: Be part of a supportive team dedicated to safeguarding and promoting welfare.
The predicted salary is between 28800 - 48000 £ per year.
Inspired Online Schools requires an IT Support Technician (1st Line) based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 400+ remote employees as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.
Responsibilities
- Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
- IT asset administration.
- IT Hardware setup and maintenance.
- Support 400+ employees remotely and 8,000+ students remotely.
- Support a variety of software packages such as Microsoft 365 and Adobe Connect.
- Strong knowledge of Microsoft 365 including the ability to troubleshoot.
- Escalate and liaise support queries with internal Inspired IT or with external third-party companies.
Qualifications
- Windows 10/11.
- Microsoft Office 365.
- Able to troubleshoot and resolve problems methodically and logically.
- Good administration/clerical skills for updating records.
- Empathise with user frustrations; capable of dealing with people in a calm, effective manner.
- Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
- Able to build professional relationships with customers and suppliers.
- Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.
This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in a rapidly expanding online education provider. Salary dependent on experience.
Safeguarding
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
Information Technology Support Specialist in Crickhowell employer: Inspired Education Group
Contact Detail:
Inspired Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Crickhowell
✨Tip Number 1
Network like a pro! Reach out to current employees at Inspired Online Schools on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on your Microsoft 365 knowledge and troubleshooting techniques. We want to see how you handle real-life scenarios.
✨Tip Number 3
Be ready to demonstrate your empathy! During interviews, share examples of how you've helped frustrated users in the past. It’s all about showing that you can keep calm and support others effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Inspired Online Schools.
We think you need these skills to ace Information Technology Support Specialist in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Microsoft 365 and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the role. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We’re looking for candidates who can think on their feet and handle user frustrations with ease, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Inspired Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss how you've used these tools in past roles, and prepare to troubleshoot common issues on the spot. This will show that you're not just familiar with the software but can also handle real-world problems.
✨Showcase Your Customer Service Skills
Since you'll be supporting a large number of remote employees and students, it's crucial to demonstrate your ability to empathise with users. Prepare examples of how you've effectively resolved user frustrations in the past, highlighting your calm and methodical approach.
✨Prioritisation is Key
The role requires excellent time management skills, so be ready to discuss how you prioritise tasks. Think of specific instances where you had to juggle multiple requests and how you ensured that urgent issues were addressed promptly.
✨Team Player Vibes
This position is all about collaboration, so be prepared to talk about how you contribute to team objectives. Share experiences where you’ve shared knowledge or ideas with colleagues, and how that helped achieve a common goal. It’s all about showing that you can work well within a team!
