Client Services Assistant

Inspire Greater Manchester, England, United Kingdom

Client Services Assistant

As a member of the Client Services team, you will be the primary point of contact for all potential and existing clients. You will be responsible for communicating with clients, responding to client queries, and generally providing assistance to all clients.

Responsibilities

1. Be the first point of contact for clients via incoming calls and provide timely, accurate and clear responses.
2. Monitor any shared emails and ensure all emails are responded to in a timely manner or directed to the correct team member.
3. Meet and greet clients at reception in a welcoming manner to ensure excellent client experience.
4. Chase clients for records via email/text or phone as and when necessary.
5. Update all relevant systems once records are received and inform relevant team member.
6. Maintain client data and update all internal systems/HMRC and the relevant department if client details change.
7. Scan client documents/paperwork as and when required.
8. Provide general administration and support to all departments as and when required.

Qualifications, Experience and Competencies

No formal qualifications are required for this position, but customer service experience is essential in a busy office environment.

Core Competencies

1. Display a reasonable knowledge and understanding of a professional office environment.
2. Excellent written and verbal communication skills.
3. Displays each of the following attributes – excellent work ethic/dedication/punctual/initiative/proactive/attention to detail/organised/self/motivated.
4. Confidence to develop client relationships and build rapport with the team and clients.
5. Competent working knowledge of key MS office software, particularly MS Excel.

What we expect from you

1. Manage workload and establish priorities.
2. Communicate clearly and in a timely manner with clients.

What we want from you

1. Fit well into our team culture.
2. Work effectively under pressure.
3. Help and support other team members when appropriate.
4. Make an impact.
5. Walk the talk.
6. Honesty & Integrity.

Hours of work

Monday – Thursday 9 – 5pm. Friday 9 – 4pm

Job Types: Full-time, Temp to perm

Expected hours: 35 per week

Additional pay:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sale, M33 6WT: reliably commute or plan to relocate before starting work (required)

Experience:

• client service: 2 years (required)

Seniority level

Entry level

Employment type

Part-time

Industries

Accounting

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