At a Glance
- Tasks: Provide expert technical advice to Gas Safe registered Engineers and ensure top-notch customer service.
- Company: Join a leading company in the gas industry with a focus on innovation and support.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic team environment with clear performance targets and career advancement opportunities.
- Why this job: Make a difference by helping engineers solve problems and enhance customer satisfaction.
- Qualifications: GCSE Grade 4 or above in English, strong communication skills, and a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
You will be working as part of the Technical department providing technical advice to external Gas Safe registered Engineers.
- You will use your skills to interpret and explain technical information and instructions.
- You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
- You will be confident giving technical advice and will give our customer world class customer service.
- You will be target driven and your performance will be measured on achieving KPI’s.
Requirements:
- GCSE Grade 4 or above or an equivalent qualification in English
- Passion for customer service
- Good problem-solving aptitude
- Computer literate with experience using all Microsoft applications
- Excellent communication skills
Technical Advisor employer: Inspire Resourcing
As a leading employer in the technical advisory sector, we pride ourselves on fostering a collaborative and supportive work culture that values employee growth and development. Our team enjoys comprehensive benefits, including ongoing training opportunities and a commitment to work-life balance, all set in a dynamic environment that encourages innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Advisor
✨Tip Number 1
Get to know the company inside out! Research our values, mission, and recent projects. This will help you tailor your conversations and show us you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical explanations! Since you'll be giving advice over the phone, make sure you can break down complex information into simple terms. Role-play with a friend to build your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer. We love candidates who can demonstrate their passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and keen to join our team!
We think you need these skills to ace Technical Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and customer service experience. We want to see how you can interpret and explain technical information, so don’t hold back on showcasing relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing world-class customer service and how your problem-solving skills make you a great fit for the Technical Advisor role.
Showcase Your Communication Skills:Since you'll be giving advice over the phone, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inspire Resourcing
✨Know Your Technical Stuff
Brush up on your technical knowledge related to gas safety and engineering. Be prepared to explain complex concepts in simple terms, as you'll need to demonstrate your ability to communicate effectively with engineers and customers alike.
✨Showcase Your Customer Service Skills
Think of examples where you've provided excellent customer service. Highlight your problem-solving skills and how you’ve handled difficult situations with clarity and diplomacy. This will show that you’re not just technically savvy but also customer-focused.
✨Practice Your Communication
Since the role involves giving advice over the phone, practice articulating your thoughts clearly. You might even want to do mock calls with a friend to get comfortable explaining technical information in a friendly and approachable manner.
✨Understand the KPIs
Familiarise yourself with common Key Performance Indicators (KPIs) in customer service roles. Be ready to discuss how you can meet or exceed these targets, showing that you're not only passionate about the role but also driven to succeed.
