At a Glance
- Tasks: Lead a dynamic export team and manage over 900 international customer accounts.
- Company: Join a growing business supplying consumable products globally.
- Benefits: Competitive salary, pension scheme, and career progression opportunities.
- Other info: Supportive environment with exposure to global markets and diverse teams.
- Why this job: Make an impact in international trade while developing your leadership skills.
- Qualifications: Experience in export roles and strong knowledge of HubSpot CRM required.
The predicted salary is between 29700 - 36300 £ per year.
Inspire resourcing is recruiting an Export Team Leader for our client, a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.
As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order. This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.
Duties include:
- Lead, motivate and support a team of 3 Export Account Coordinators.
- Manage and develop relationships with over 900 active customer accounts worldwide.
- Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.
- Coordinate the dispatch of product samples to prospective and existing customers.
- Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.
- Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.
- Manage export documentation and ensure compliance with international shipping requirements.
- Coordinate shipments through courier partners.
- Resolve customer queries and delivery issues efficiently and professionally.
- Monitor team performance and implement improvements to customer service and account management processes.
- Produce reports on customer activity, sales opportunities, and export performance.
- Work closely with internal departments including Sales, Operations, Logistics and Customer Service.
Skills Required:
- Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.
- Proven experience managing or supervising a small team.
- Strong working knowledge of HubSpot CRM.
- Experience handling a large volume of customer accounts.
- Knowledge of export documentation and international shipping processes.
- Experience working with couriers such as DHL, UPS and TNT.
- Excellent communication and relationship-building skills.
- Highly organised with strong attention to detail.
- Ability to prioritise workload and manage multiple tasks simultaneously.
- Proficient in Microsoft Office applications.
Desirable:
- Experience within a manufacturing, consumables or product-based business.
- Understanding of global distribution networks and export compliance requirements.
- Additional language skills would be advantageous.
Personal Attributes:
- Proactive and results-driven approach.
- Strong leadership and coaching skills.
- Excellent problem-solving ability.
- Customer-focused mindset.
- Commercial awareness and ability to identify growth opportunities.
- Positive, professional, and adaptable attitude.
The Package:
- Competitive salary.
- Company pension scheme.
- Career progression opportunities.
- Supportive and collaborative working environment.
- Exposure to a global customer base and international markets.
Export Team Leader in Mansfield employer: Inspire Resourcing Ltd
Inspire Resourcing is an exceptional employer, offering a supportive and dynamic work environment in Alfreton. With a focus on employee growth, we provide comprehensive training and clear pathways for career progression, ensuring that our team members thrive in their roles. Our commitment to maintaining a friendly atmosphere while delivering high-quality service makes us a standout choice for those seeking meaningful employment in the planning and scheduling sector.
