Export Sales Team Leader in Mansfield

Export Sales Team Leader Our client is a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team. As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order. This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot. Duties include: * Lead, motivate and support a team of 3 Export Account Coordinators. * Manage and develop relationships with over 900 active customer accounts worldwide. * Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities. * Coordinate the dispatch of product samples to prospective and existing customers. * Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback. * Liaise with international customers regarding quotations, orders, product availability, and delivery schedules. * Manage export documentation and ensure compliance with international shipping requirements. * Coordinate shipments through courier partners including DHL, UPS and TNT. * Resolve customer queries and delivery issues efficiently and professionally. * Monitor team performance and implement improvements to customer service and account management processes. * Produce reports on customer activity, sales opportunities, and export performance. * Work closely with internal departments including Sales, Operations, Logistics and Customer Service. Skills Required: * Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role. * Proven experience managing or supervising a small team. * Strong working knowledge of HubSpot CRM. * Experience handling a large volume of customer accounts. * Knowledge of export documentation and international shipping processes. * Experience working with couriers such as DHL, UPS and TNT. * Excellent communication and relationship-building skills. * Highly organised with strong attention to detail. * Ability to prioritise workload and manage multiple tasks simultaneously. * Proficient in Microsoft Office applications