At a Glance
- Tasks: Engage with customers, process orders, and manage shipments daily.
- Company: Join a well-established company in Chesterfield known for its excellent service.
- Benefits: Enjoy a competitive salary of up to £30k and a permanent full-time position.
- Other info: Opportunity to grow in a supportive environment with a focus on health and safety.
- Why this job: Be part of a dynamic team that values customer satisfaction and compliance.
- Qualifications: Previous experience in customer service and MS Office skills required.
The predicted salary is between 24000 - 36000 £ per year.
Inspire resourcing are currently recruiting a Customer Service Coordinator for a well-established company based in Chesterfield.
Main Duties:
- Communicating with customers to clarify requirements and advising pricing, lead times and delivery dates.
- Sales order processing and the raising of purchase orders.
- Respond to telephone enquiries and correspondence from customers in a professional and friendly manner.
- To ensure service offers are articulated correctly both internally and externally and premiums applied.
- To deal with and ensure customer complaints are actioned within ISO specified timescales.
- Assist with CRM data input as and when required.
- Managing shipments from order through to delivery.
- To ensure we are achieving our customer deliveries in line with our published service offers and service agreements.
- To ensure that internal sales operations are in compliance with ISO procedures.
- To ensure all orders are clean and accurate when processed.
- To ensure the sales offices are in full compliance with all health and safety regulations.
Requirements:
- Previous experience in a similar role.
- MS Office skills.
Salary: Up to £30k
Full Time – Permanent
Customer Service Coordinator in Chesterfield employer: Inspire Resourcing Ltd
Join a well-established company in Chesterfield as a Customer Service Coordinator, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries and a commitment to maintaining high standards of service, this role offers the opportunity to make a meaningful impact while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Chesterfield
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you communicate effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Practising scenarios can prepare you for real-life situations you might face in the role.
✨Tip Number 3
Get comfortable with CRM software and MS Office tools, as these are essential for the role. Consider taking a quick online course to enhance your skills and show your commitment to learning.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Coordinator in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, order processing, and complaint resolution, which are crucial for the Customer Service Coordinator position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your previous experience that demonstrate your ability to handle customer inquiries and manage orders effectively.
Highlight Relevant Skills:In your application, clearly outline your proficiency in MS Office and any CRM systems you have used. This will show that you are well-equipped to handle the data input and administrative tasks required in the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for ensuring accurate order processing.
How to prepare for a job interview at Inspire Resourcing Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Be prepared to showcase your ability to communicate clearly and professionally. You might want to practice answering common customer service scenarios to demonstrate your problem-solving skills.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in similar roles. Share specific examples of how you've handled customer inquiries, processed orders, or resolved complaints. This will help the interviewer see how your background aligns with the job requirements.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's culture, team dynamics, or expectations for the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
