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- Tasks: Provide top-notch customer service via phone and email while coordinating engineer visits.
- Company: Join a global market leader in a family-friendly office environment in Belper.
- Benefits: Enjoy a competitive salary of £26.5k plus bonuses, with opportunities for career progression.
- Why this job: Be part of a dynamic team that values excellent service and personal growth.
- Qualifications: Must have strong customer service skills and be proficient in Microsoft platforms.
- Other info: Shifts are Monday to Friday, with some weekend hours; perfect for students!
The predicted salary is between 21000 - 28000 £ per year.
Inspire Resourcing are thrilled to be recruiting for a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment. This is an exciting opportunity for anyone who is passionate about giving excellent customer service Duties for Customer Service Advisors include: * Delivering professional, world class customer service over the telephone and email * Keeping in touch with customers always keeping them informed ensuring world class customer service * Arranging engineers’ visits * Answering all telephone calls answered in line with company standards * Working in line with company processes and targets * Liaising with management and colleagues across various departments Experience required for Customer Service Advisors: * Demonstrate excellent customer service experience * Able to use Microsoft platforms * Experienced upselling products and services to meet customers’ requirements * Passion to learn new skills, positive and determined to succeed Permanent The contact Centre are Monday – Friday 8:00 – 18:00, Saturday 8:00 – 15:00 and Sunday 8:00 – 12:00 and successful candidates will be assigned shifts during these times. £26.5k plus bonus
Customer Service Advisor employer: Inspire Resourcing Ltd
Contact Detail:
Inspire Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. Being able to articulate your problem-solving skills and customer interaction strategies can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your experience with upselling products and services. Think of specific examples where you've successfully met customer needs while also promoting additional offerings.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as proficiency in Microsoft platforms. Use specific examples to demonstrate how you've delivered excellent customer service in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are excited about this opportunity with the global company and how your skills align with their requirements.
Highlight Relevant Experience: In your application, emphasise any experience you have with upselling products and services. This will show that you understand the importance of meeting customer needs and can contribute to the company's targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Inspire Resourcing Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Familiarise Yourself with Microsoft Platforms
Since the role requires using Microsoft platforms, brush up on your skills with tools like Excel, Word, and Outlook. Being able to demonstrate your proficiency during the interview can set you apart from other candidates.
✨Understand the Company Culture
Research the company’s values and culture. Since they pride themselves on a family-friendly environment, be ready to discuss how you align with these values and how you can contribute positively to their team.
✨Prepare for Upselling Scenarios
Think of examples where you've successfully upsold products or services. Be ready to role-play scenarios during the interview, as this will showcase your ability to meet customer requirements effectively.
