At a Glance
- Tasks: Manage customer enquiries and ensure exceptional service throughout their journey.
- Company: Join a growing team focused on delivering outstanding customer experiences.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Dynamic role with opportunities to visit customers and build lasting relationships.
- Why this job: Make a real impact while developing your customer experience and commercial skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 33000 - 36000 £ per year.
Overview
We are looking for a proactive and customer-focused Customer Experience Manager to join our growing team.
This is a varied and rewarding role that combines customer service, account management, order processing, and business development activities.
You will be responsible for ensuring customers receive an exceptional experience at every stage of their journey, from initial enquiry through to order fulfilment and ongoing account support.
The role also involves developing relationships with local businesses, identifying opportunities for growth, and visiting customers when required.
This position would suit someone with strong communication skills, a commercial mindset, and a passion for delivering outstanding customer service.
Duties include
- Manage and respond to customer enquiries via email, telephone, and online channels.
- Build and maintain strong relationships with new and existing customers.
- Develop local sales opportunities across a wide range of businesses and industries.
- Visit customer sites to strengthen relationships and understand their requirements.
- Process customer orders accurately and efficiently from initial enquiry through to delivery.
- Monitor order progress, ensuring customers are kept informed throughout the process.
- Resolve customer queries, complaints, and service issues in a professional manner.
- Work closely with internal departments including sales, operations, logistics, and finance.
- Identify opportunities to increase sales and improve customer retention.
- Maintain accurate customer records and activity within company systems.
- Produce customer reports and assist with forecasting and demand planning.
- Support the implementation of customer experience improvements and best practices.
- Ensure service levels and customer expectations are consistently exceeded.
Skills & Experience Required
- Previous experience in customer service, customer experience, account management, sales support, or a similar customer-facing role.
- Strong order management and administration skills.
- Confident communicator with excellent verbal and written communication abilities.
- Experience handling customer enquiries via email and telephone.
- Commercial awareness with the ability to identify sales opportunities.
- Strong organisational skills with the ability to manage multiple priorities.
- Proficient in Microsoft Office and CRM systems.
- Ability to build strong relationships with customers at all levels.
- Full UK driving licence and willingness to travel to customer locations when required.
- Personal Attributes
- Customer-centric and passionate about delivering excellent service.
- Positive, professional, and approachable manner.
- Self-motivated with a proactive approach to problem-solving.
- Strong attention to detail and accuracy.
- Team player who can also work independently.
- Adaptable and capable of thriving in a fast-paced environment.
Benefits
Competitive salary of
Opportunities for career progression and professional development.
Varied role with a mix of office-based and customer-facing responsibilities.
Supportive and collaborative working environment.
Company pension scheme.
Holiday entitlement plus bank holidays.
This is an excellent opportunity for an enthusiastic customer-focused professional looking to make a real impact within a growing business while developing both customer experience and commercial skills.
Requirements
- A customer experience background
- Job Title
- Customer Experience Manager
- Location
- Chesterfield
- Salary
- Job Type
- Full-time, Permanent
We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff.
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Customer Experience Manager employer: Inspire Resourcing Ltd
Inspire Resourcing is an exceptional employer, offering a supportive and dynamic work environment in Alfreton. With a focus on employee growth, we provide comprehensive training and clear pathways for career progression, ensuring that our team members thrive in their roles. Our commitment to maintaining a friendly atmosphere while delivering high-quality service makes us a standout choice for those seeking meaningful employment in the planning and scheduling sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspire Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspire Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspire Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Inspire Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspire Resourcing Ltd!
How to prepare for a job interview at Inspire Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
